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ComplaintsforElite Towing and Transport, Inc.
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They towed my car 3/16/23 after I got rear ended. I released my car to Geico on Friday. ***** has been calling them since Friday to get the charges and they just keep telling them to call back. They are holding my car hostage because they want to keep collecting storage fees. The adjuster was supposed to look at my car today 3/22/23 but now had to reschedule to Friday. They keep giving the run around and lying to me and the insurance company.Business response
09/08/2023
We apologize for any inconvenience, however, the paperwork, release and pick up of vehicles on average takes approximately 5 days.
Unfortunately, the yard is closed on weekends, which takes 2 days away from your timeframe. We were never in any way trying to hold your car hostage.
We are in very good standing with Geico, as a preferred towing company.
We did not receive a formal complaint from Geico during this time frame.
Please understand the process and accept our apology.
Sincerely
Elite Towing and Transport, Inc.
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.