Reviews

This profile includes reviews for Kitco Metals Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kitco Metals Inc

  64 Lake St Rouses Point, NY 12979-1028

  
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  Kitco Metals Inc

  178 W Service Rd Champlain, NY 12919-4440

  
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  Kitco Metals Inc

  620 Rue Cathcart, Suite 900 Montreal, QC H3B 1M1

Review Details

• Review fromLillian L

  Date: 05/07/2025

  4 stars
  I recently purchased the 250oz KITCO Silver Eagle Cache Kit comprised of a whopping 640 perfect silver rounds, and I couldn't be much happier with this kit. The only thing that limits this review to four stars is the fact that almost half the total weight is in one-ounce rounds. KITCO reserves the right to pack the cache kits with whatever combination of denominations they choose or have in stock, and I must admit it was quite pleasing to receive 200 tenth-ounce along with 200 quarter-ounce silver rounds. Just try purchasing that much fractional silver elsewhere; the premiums will become prohibitive very quickly. This KITCO kit solves that problem by slashing the premiums to almost ridiculously low levels. If you are in the market for a lot of top-notch fractional silver, then the KITCO Silver Cache Kit is just what you're looking for.

• Review fromirwin H

  Date: 05/05/2025

  4 stars
  Beautiful 1oz gold coins in mint condition delivered safely at the best price I could find online

• Review fromEarl K

  Date: 05/04/2025

  5 stars
  As usual my experience was outstanding, great product and price.

• Review fromADAM Z

  Date: 11/30/2023

  1 star

  ADAM Z

  Date: 11/30/2023

  I went on different websites looking for good prices on palladium. My name is **** ***********************. I had never done any buisness with Kitco before. I found on there web site a palladium 1 OZ bar that was a good price so I ordered it. I made a buisness check out, as I have for Money Metals, and APMEX in the past with zero problems. I sent the check ot priority mail the same day as the order. They received the check, and told me that they would not cash it because it was a buisness check. They told me that they would find a solution in a few days, and let me know what I needed to do to get the order. The next day I checked my email, and it said " per customer request your order has been canceled." "We are charging you $96.00 for our restocking and metal price different. I immediately called them and told them what was told to me the day before. I even said I would send a personal check that day, if that worked for them. They said they would call me the next day which is today. They called and said my account was closed, and that the could not tell me why. I still want my metal at the price agreed. I plan to *** in small claims for the current value at the time I receive it, or the palladium. Worst experience dealing with a metal dealer. I recommend going anywhere else for your metal needs.

  Kitco Metals Inc

  Date: 12/01/2023

  Thank you for taking the time to share your experience, ****. We
  understand your frustration and are sorry to hear about your
  disappointment. While we strive to provide a smooth process for all our
  customers, we must also adhere to the
  terms and conditions in place for account security and order
  fulfillment. In line with Kitco's Terms and Conditions, we’ve processed
  the closure of your account. Please know that no fees were charged, and
  your payment is being returned via regular mail. Thank
  you for your understanding, and we wish you all the best.

• Review fromCarmen G

  Date: 11/15/2023

  5 stars

  Carmen G

  Date: 11/15/2023

  I bought 2 one ounce coins for a Christmas gift, 1 ounce gold and one silver of the American buffalo. Kitco has kept their promises made on the internet. I wanted to place a smaller first time order but the minimum purchase was $2,000. So I splurged, read all the purchase requirements and sent them my check. As stated, long times were given for check clearance and shipping. I placed my order October 31, 2023 and today, November 15, 2023 received from *** with signature required. I have not found any prior complaints stating the gold and silver quantities were not ******% as advertised. I find that most of the reviews are only due to misunderstandings of the buyer and not Kitco. I will order all of my gold and silver purchases from Kitco in the future.

  Kitco Metals Inc

  Date: 11/16/2023

  We are delighted to be a part of your Christmas gift plans! Thank you for sharing your positive experience with Kitco, ******. It is great to hear that we have lived up to our promises and that your order arrived safely and as expected. We appreciate your trust and look forward to being your go-to for future gold and silver purchases.

• Review fromNeil A

  Date: 07/05/2023

  1 star

  Neil A

  Date: 07/05/2023

  I had a account with this company I did not proceed with my order for a coin. They waited to cancel my order. I recieved a e mail from this company stating their cancelation policy. My account showed a debit of *****. They stated I owed ***** in losses and I owed them *****. Scam Scam I canceled my **** card at once with my bank. *************************

  Kitco Metals Inc

  Date: 07/06/2023

  Thank you for writing in with your review, ****. As per Kitco's Terms and Conditions, a price is confirmed at the time a purchase transaction is submitted. Should a customer cancel the transaction after it has been submitted, or choose not to pay, the customer is liable for market loss repayments and administrative fees.As a customer satisfaction gesture, ******************** waived the administrative fee. Kitco charged the market loss we incurred as a result of the cancellation. Please let us know if you have any questions or concerns.

• Review fromLaurine F

  Date: 10/12/2022

  1 star
  I had monies invested in metals w/ Kitco for almost exactly a decade. After making my initial purchases I left them on the Kitco site & had almost nothing to do w/ Kitco for the next 10 years. When I converted the metals back into currency & had the resultant check sent to me, KItco showed its true colors - e.g. the Customer Service Rep (CSR) I spoke w/ became noticeably unhappy re: me closing my acct. He also steered me towards receiving my check via regular mail, which I agreed to but he never mentioned that it would take almost a MONTH to receive my check. I kept looking for my check, & it didn't show up for 3 weeks & a day!! After 2 weeks of waiting, I called Kitco & asked about my check? I was told their "policy" is they have 21 business days to get U UR check. I told them about my recent order for vitamins from N. Dakota which I received (via ****) w/in 4 days. So I KNEW that **** wasn't the reason for the delay in getting my Kitco check, & made it clear to that CSR that they didn't have any right to simply hold onto MY money for weeks on end. THIS CSR was unhappy to hear THAT piece of info. These KItco CSRs are completely out to lunch if 1st, they don't expect anyone to ever close an acct with Kitco (& get noticeably bent out of shape if someone does so) & 2nd, also think that it should be A-OK with Kitco's cusotmers for Kitco to hold onto their customers money for weeks at a time. Unbelievable. Upon (finally) receiving the check I looked on the envelop to see how long Kitco waited before mailing my check. Well, Kitco - a co. I had trusted so much - has figured out a way to mail UR check WITH NO DATE OF MAILING ON THE ENVELOP. How much time did someone at KItco spend on this sleight of hand, circumventing the universal mailing procedure of dating an envelop with its mailng date? Way to go Kitco!! Where do U think business practices like this are going to get U? U have certainly lost my business forever.

• Review fromChristopher T

  Date: 08/16/2022

  1 star
  AFTER.. all of the costs and ************ plus other ******** Government fees just added to my bank account that I didn't expect. I ended up paying 30 dollars an ounce for silver.. on a metal that is currently valued at 20$ . LAST time silver was at a price I could break even at was 1980...Scam website