2 Customer Reviews
Review from Leah M
1 star05/03/2024
This review is about ************************************************** agents at the **************** of Houlihan Lawrence. ***** and his mother, *****, coordinated with us to show a home for rent. We saw the home and submitted an offer. After a few days, ***** told me via text that the homeowner selected us to rent their home. His exact words were: "I just spoke with the homeowner and congratulations they are going with your offer." At this point, we turned down the opportunity to rent other homes. He then, for the next four days, provided me with text messages saying he was working on the lease to send over to me. We had even scheduled another viewing of the house to measure for furniture, which ***** facilitated. The evening before that meeting was to occur, I received a call from his mother to let me know that the homeowner decided to go with another tenant who could provide a longer lease. I am moving cross country with my family in 6 weeks. ***** indisputably misled us and continued to delay the lease signing, while they continued to show the home to other tenants. This has caused us countless additional hours and significant additional expense to restart our home search in a competitive market. While both ***** and ***** tried to argue that this "goes both ways" and as tenants "we could have walked away too" and cause harm to the homeowner, we were literally waiting for the lease to be sent to us. The delay was 100% on ************* and it was their responsibility to manage proper communications. If the homeowner wasn't ready to make a decision, they should not have deceived us. If they intended on continuing to show the home, they shouldn't have told us we were selected as the renters. They shouldn't have said they would send the lease and then delay every day. They shouldn't have scheduled an appointment so we could measure. Simply, they are unethical Realtors. Also, we reached out to the head broker at their office, ***************************, and she never returned our phone calls.Review from Mark B
1 star03/11/2022
Unethical and unclear business practices which could leave potential buyers footing the **** for inspections while Houlihan Lawrence RE Agents continue to sell house after winning a highest and best bid. In our case, we won a Highest and Best on 2/27 and ordered an inspection for 3/3. In between that time frame, apparently the house was relisted on 3/1 without our knowledge. Only after we paid $575 for inspection, then we were told the buyers received a new higher offer on 3/8 and we were no longer under contract. Buyers beware!
Houlihan Lawrence Response
04/04/2022
****,On behalf of Houlihan Lawrence, thank you for your time to speak on the phone. We are pleased to have resolved this matter and hope that you will consider our company for any future real estate services. Thanks ************************* COO Houlihan LawrenceCustomer Response
04/07/2022
****, from Houlihan Lawrence was very helpful and provided a satisfactory response as follow up. I consider this matter resolved and appreciate the support, thanks.
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.