50 Customer Reviews
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Review from Aletha F
1 star07/30/2024
I needed to return items for exchange because they did not fit. Their system did not allow me to do a return online and the customer service representative told me I needed to mail my items back myself and include, in my own writing, what was being returned. Every time I contacted customer service, I was always told my issue was being escalated, but was never contacted about resolution. Despite paying $17 to return $200 worth of items, they have conveniently never received my return for exchange. I am assuming that I have just thrown away $200+ after more than 5 weeks of trying.Review from Jenifer P
1 star07/20/2024
If I could give zero stars I would. TERRIBLE customer service. Save yourself the trouble and stay away from RubyLove. It was taking three months to get my order so I requested cancellation. RubyLove's email response is their default "sorry for the delay" but they do nothing about it. Then four months after I placed the order we received the package. I sent an email telling them that I cancelled and their response was for me to open a return for store credit. You won't get anywhere with RubyLove. Don't bother.Review from Kristy S
1 star07/10/2024
If there was an option for no starts that would be ideal. Horrible ***************** Have been waiting months for a back ordered item. Disputed with my cc company and they do try to resolve by sending me the wrong sized item. Now again still no resolution. The product is wonderful, but customer service and ability to receive correct order is not acceptable.Review from JoAnna J
1 star07/09/2024
I never received my order and every time I sent an email inquiring about the order, I got a response saying they are sorry for the delay. I have since asked for a refund and to just cancel my order as it has been 7 weeks from my original order. They now say they will escalate my request and I should hear from someone soon--this has gone on for two weeks. I called my credit card and disputed the charge. I hate to have to write this review but don't want others to be in my situation. I had ordered a few suits for my daughter years ago when she first started her period and we received the suits no problem. Since she had outgrown them, I just wanted a few more. I do not know what has happened to this company, but I believe they are now just a scam. Do NOT order from them!Review from Cassie C
1 star07/09/2024
I purchased a ***** bathing suit bottom and then an additional ***** for overnight shipping so my daughter could have it in time. 5 days later, it arrived. I emailed them upset about this and they told me its actually overnight only after it reaches the warehouse so its really more like 2-3 day shipping. This information was not provided when choosing a shipping option on the website. There is no way I would have ordered, knowing that. I have been emailing them for a month now asking for a resolution to this. The only response I am getting is that they have escalated my case. If they have to keep escalating my case to high priority, and STILL not have availability to help me after an entire month, I can only assume they have a LOT of upset customers to deal with ahead of me.Review from Anna T
1 star06/26/2024
Stay away from this company. In hindsight I should have checked ratings first before buying anything through them but the company name is so widely advertised and recognized that I didn't think anything of it. Like other reviews have said, there was no indication of anything being out of stock, the shipping timeline came and went, email responses said they're backordered and no timeline was given, a request for cancellation and refund was "sent to another team" and just repeated apologies and no resolution. I filed a charge dispute with my credit card company and got my money back but Rubylove is clearly predatorial given all these reviews.Review from Janae C
1 star06/16/2024
OVER 6 months with NO refund, no resolution & no satisfaction. We ordered in November for Holiday gifts didn't receive notification that our order couldn't be fulfilled, followed up & they professed they would make it "right". Since then OVER 7 emails exchanged -no refund, no fulfillment & no responses until I email to complain follow up. Worst inventory & operational systems in a company I've experienced in over 10 years-people checking inventory manually & sending smoke signals would be better.Stay away do not patronize-you won't see product or your money.Review from Michaela B
1 star05/23/2024
Placed an order in November for Black Friday for one (1) swimsuit. As of writing this review, it is late May, and I have not received the product. I've been emailing their customer support team since February, and they keep telling me they will "get back to me shortly." I was given a phone number that no one answers. Truly horrific experience. Save your money and don't shop here.Review from Pauline A
1 star05/01/2024
Order what was advertised as an instock item in March, paid expedited shipping, and still have not received the items. Opened a ticket with customer service to see on status of items and to ask for a refund for the cost of the expedited shipping. As of May 1st, still no update on status of shipment and no refund.Review from Jennifer A
1 star04/02/2024
I ordered in stock items to be delivered by January 16th 2024, I had to contact several times to check on status as items did not ship. I was charged the day I placed my order and over 30 days later still nothing shipped. I contacted to cancel my order and was denied the option. I was given false promises of "shipping in a few days". As soon as I filed a chargeback with my credit card the items arrived the next day. I will never purchase from this business, I had to initiate all contact, was never given truthful answers, I would give 0 out of 5 stars if possible.
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