ComplaintsforLED Emergency Lighting Inc.
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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned 2 orders to led outfitters on the 13th of February this month and they were signed for by an employee but I just called about my refund and there telling me they don't have the items My tracking number for the shipment is ****************** ******************Business response
02/28/2023
good afternoon
the tracking numbers indicate that they were delivered on feburay 16 2023, as per our return policy located here **************************************************
they will be processed and refunded accordingly with in 3 weeks of when it was received it which is by march 9th 2023
Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I had three separate orders (*******, *******, *******) and all of them came destroyed and opened. They were all missing parts and I notified customer service.Granted, customer service sent out replacement parts but still I was missing parts. I asked to return these and they told me that I was responsible for the return shipping. I called and spoke to a very rude and ignorant gentleman who told me he was going to a meeting and did not have time to talk to **** will not pay to return something that I was not responsible for, seeing that I received these as damaged product.Business response
12/30/2021
As per LED outfitters policy if something comes damaged or missing led outfitters will replace or send the missing item which led outfitters did via tracking number **** **********************. if a customer decided they don't want to keep the product it is treated as a return and the customer is responsible for the shipping associated with the return
********************************************
Customer response
12/30/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Initial Complaint
10/31/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On September 16, 2021, I purchased a lightstick from LED Outfitters. It was not what the advertisement showed it to be so On September 24, 2021, I returned it. They received the item back on or about September 29, 2021. As of today, October 31, 2021, I have not received my refund. I understand that I am not entitled to the shipping fees back, but I would like my purchase price back. They received payment on a timely basis. I expect the same courtesy. The order #******* was purchased by my wife, ***** *********Business response
11/02/2021
this order was already refunded out end of last week it should be showing on the card any day now
our return policy can be found here
********************************************
Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a LED strobe light from LED outfitters had it less than 3 months before it failed. Now Im getting the run-around on warranty can you help. I am a small business and need this light and can not afford a 700.00 hit on a strobe light for my rollbackBusiness response
10/21/2021
Our Warranty on light-bars covers replacement parts so the customer will needs to send a video showing what the bar is doing with their order # to *********************** so than we can pass along to the manufacture and get them the parts they need under warranty
customer has yet to provide the video so we can get the processed started for them
Please provide a video as soon as possible so the parts can get on order
**************************************
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.