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ComplaintsforSleepout Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On October 31, 1023, we received our Sleepout Portable Blackout Curtain 2.0 from Sleepout Curtains (sleepoutcurtains.com) for $207.01. This purchase was made under the promise from the company that its “Modular design fits any window”. Unfortunately, this is not the case with our windows. We had family and even my fellow engineers try to make the Sleepout curtain fit our window. However, no one has been able to use this product to block the light from coming through our window effectively. Upon contacting the company and asking for help they directed us to the online videos, which we viewed endlessly prior to and even again after their recommendation to view them again. I continued to contact the company asking them to video conference with us and get this product to work as advertised. They never responded to this request, but did tell us we should seek help from a sleeping professional after saying the light is just the way it is. Our son sleeps fine, when we block out all the light coming from the window. We have managed to do this without the Sleepout curtain. It sits on a shelf unused because the product does not work and the company is not willing to video conference to see if they can figure it out. There is also no refund, we are stuck with two curtains that cost us over $200 that do not work.Business response
01/02/2024
Full refund has been issued to the customerBusiness response
01/02/2024
Full refund has been issued to the customerCustomer response
01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
**** *****
Customer response
01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
**** *****
Initial Complaint
10/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order #*****. I ordered the **** ******** ******** with the rods and the system does not work at all like it is shown in their advertisements. Plenty of light leakage still comes in from the sides and between panels. Also, the rods are super cheap and flimsy - if you tug slightly on the curtain, the rod bends down easily and feels like it could easily be pulled down by any curious child/toddler - which is a huge safety issue as these curtains are meant to be put in children's rooms. Seller is refusing to refund because they have a policy of no refunds on opened items. However, how is anyone supposed to know if the product actually works without opening the item? I have clear photos showing that the product does not work as advertised on their site and have requested a refund from the seller with this proof but have not gotten anywhere.Business response
10/16/2023
Hello, a full refund was initated.Customer response
10/17/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ********** *******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.