![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGauthier's Saranac Motor Lake Inn
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing you because of how abusively my partner and I were treated by a hotel property that I booked over July 4th weekend. We booked a “Deluxe Double” room from 7/1 - 7/4 with a lake view (and terrace) on ******* earlier in the week, hoping to enjoy a much-needed vacation. The room that was advertised on ******* was beautiful - with carpeting, sweeping lake views, and a terrace. What we got was a converted basement garage room with no patio, a limited lake view, stained chairs, and a duck-taped broken A/C. Moreover, the check-in staff said that they "never have sold that room" and they thought it was a mistake as apparently only the owner's mother-in-law stays there. When we complained nicely to the staff, we were told that we needed to pay an additional $130 to get the room that we had already booked. We were told that the owner wouldn't speak to us until the following day (Sat 7/2). After stewing over it for a couple of hours, I returned to the hotel and demanded a call with the owner. When we spoke directly to the owner, Daniel B********* he was nasty, abusive, and threatening: “I am the owner, and I can be as disrespectful as I want.” He refused to refund our money, and so we left feeling humiliated and bullied. I am hoping that there is something you can do to get me the refund that I feel I deserve. Plus, I think that you should be aware of the misleading scam that is advertised on *******, and the abusive owner. From what have learned from the Chamber of Commerce, he has a reputation in town for being toxic and disrespectful. Plus, he is price gauging - he put us in the room where his mother-in-law lived to up the price for our room and re-advertise via *******. I wonder if my partner and I were singled out because we are gay.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.