Business ProfileforAptihealth

Absolutely livid, I had found an amazing provider who I had been seeing for about a year and a half. I message her about scheduling we agree, I try to go schedule her the next week and she’s gone. Apti is trying to say she left them abruptly, I don’t buy it. This was a complete failure on their part. This was not a proper or appropriate transition of care. There was ZERO notice to me as a patient, no outreach by phone/email/app and nothings been received by mail. I refuse to use this service any longer. When I called them directly I was told on 1/16 someone from management would follow up and of course absolutely nothing. As of 1/26 there has been NO follow up from management at aptihealth. I also sent a support request on 1/22 and there’s been zero acknowledgment to that either. I called them again and got the same rep David who told me someone would call. When I let him know no one had followed up or outreach from management he said “well what would you like me to do?” When I asked if the request to have someone contact me was even acknowledged on their end he couldn’t answer that question, he couldn’t answer who the persons name was who he sent the message to and claims they cannot call others within the organization. When I asked for another request to be placed to have someone contact me and that he ACTUALLY follow up and see if an outreach is done to ensure appropriate customer care like a CSR should he claimed I was berating him. When I let him know it is not and as someone who is also in customer service regardless of call volume that is good customer care especially given the circumstances and complete ball drop on aptihealths part all his response was “good for you” and he was disconnecting because he can’t do anything else for me. I still have not heard from them at all by phone/email and now when I call there’s zero answer.