ComplaintsforSaratoga National Bank
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I went into the Clifton Park branch on March 6, 2024 to get a replacement debit card. The Manager Katany input all of my information and said that I would get my new card in 7-10 business days. On Friday the 22nd of March, I called to find out where my card was, still have not received. I was hung up on twice. I finally got through to the manager, she said that it was mailed on the 8th. I asked where was it mailed from, she had no idea and brushed me off and hung up. I called the main branch and spoke with Karen M****, who agreed that Katany had lied to me. She forgot to do the last step and card was never ordered. I am now 19 days since stopping there to order, no card and I’m going on vacation with no card thanks to her unprofessionalism and lying to me. At the very least, they owe me a written apology for their actions and to expedite a new card even though I will be away on vacation with no card. How do they get away with lying to customers saying that something was mailed when she knew it wasn’t. Extremely poor customer service, uncaring, unprofessional that I did not deserveBusiness response
03/25/2024
Saratoga National Bank is committed to working directly with customers to understand and resolve to the best of our ability any concerns they have with their banking relationship.Initial Complaint
03/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have contacted loan services department last month and was told that to have a differed payment I needed to do a few things. I was also told that I was allowed two a year. I completed the tasks asked of me to find out today that the load services department will not honor what they told me over the phone and will not differ my payment this month even though I have not had 2 differed payments on the account for over a year. I have paid the majority of this loan back even though the funding for the loan was already covered and paid back to the bank by a third party. Id like what the I was told over the phone to be honored. Id also like my account balance wiped from the SNB system as the debt has already been paid.Business response
03/18/2024
Saratoga National Bank is committed to working directly with customers to understand and resolve to the best of our ability any concerns they have with their banking relationship.Business response
03/19/2024
Saratoga National Bank will be working directly with the customer.Customer response
03/19/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have already tried to resolve this directly and was met with a Supervisor with a bad Attitude and some hostility in her tone of voice towards me. I can see why she would have the attitude, seeing as she deals with customers every day that are not happy, I’m sure. The facts are I was told by a rep what needed to be done for the deferment and completed the steps asked of me to do the deferred payment. The supervisor I spoke to had admitted that everything I was told by the representative in question was in the notes of the conversation I had with her. The agent told me what needed to be done and the supervisor refused to honor what I was told by the previous support representative. Having representatives give out “false information” according to the supervisor should not be allowed. I also should not have to jump through hoops just to get Saratoga National Bank to honor their word as I don’t get paid to do this and it’s an extremely frustrating situation to have to deal with seeing as the information I was given was directly from the bank itself. Regards, ****** *****Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have my car loan with this bank. Got my loan in 2019. During COVID pandemic I lost my job and asked for forbearance. The Bank set me paper work to sign and return which I did. Did not hear anything from bank for allotted time. Got notification from ****** ***** which stated my credit score dropped 135 points looked into this saw Saratoga reported me late on my car payments. When contact with bank they stated they never received paperwork. They never called or wrote me stating they did not receive paperwork Which i sent! No resolution from them. Also they charge 5.00$ for making payments on line.Business response
12/07/2022
Saratoga National Bank is committed to working directly with customers to understand and resolve to the best of our ability any concerns they have with their banking relationship.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.