ComplaintsforMoxie
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Two deposits were made in January 2022 for stylist services and clothing. Brandon D***** most recently promised a full refund via this e-mail dated 9/11/23. Dear ****, This note is severely overdue as we both know. I look back on this last 1.5 year and I'm just so frustrated how everything has gone. I don't want to waste time talking about myself as you have heard enough of my encounters. I'm just so very sorry that I was not able to give you my best. As my service and client experiences, usually described as exceptional. I can only assume and completely understand that you may want to cease any form of help from me right now or in the near future. ( of course if I am wrong then please let me know ) I will happily extend a full refund for the Private Shop Sessions / Package we arranged for you along with all ship fees and alterations which were already worked in earlier. You can also keep all purchases free of charge. I will need to get back to you with a date when I will be able to provide payment in full. I will have this date for you by next Monday if not sooner and we can then make arrangements. I just didn't want another day to go by without you hearing from me. The last promise was that I would hear from her on a payment plan by September 18, 2023 but no further communication has been made by her.Business response
10/30/2023
Good morning, I wanted to just let you know that I have been in dialogue with the BBB this morning and that you will see a proper reply posted shortly. I am of course providing a detailed action plan for you so you have peace of mind. Thank you ****, Brandon D***** Apparel Stylist Saratoga Springs NY
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.