ComplaintsforNew Country Motor Car Group, Inc.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Below is a brief timeline of the current issue experienced with my 2020 *** ***, 26,994 miles. The dealership has had my car since 06.18.24. and will most likely have it for an additional 15 - 18 weeks. They are unable to repair the problem due to a parts shortage. This issue was supposedly caused by an accumulation of water under the seats, shorting out an electrical harness. My research has discovered a possible design flaw in the manufacturing process. This issue has been recorded by numerous owners of the same vehicle. I have a detailed timeline that I would like to share. Unfortunately. I was unable to attach the document.

  

  Business response

  08/21/2024

  Mr. **********’s vehicle is in our Service Department due to water incursion into the vehicle which has damaged the main body harness beyond repair. The body harness requires replacement; however, each harness is handmade due to each vehicle having different option packages. The standard timeframe for this part to be made is 15 to 18 weeks. While we understand the frustration that this has caused, this is beyond the dealership’s control. If the customer is seeking to have the vehicle replaced or purchased plus loss of use and value, he would need to work directly with ***** and not Euro Motorcars Germantown. 
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Instrument cluster broke, power steering broke in car wash. Towed to New Country MB. They told me I need this instrument cluster and that would solve the problem. I waited 3 months for part to made in Germany. Part came in but it didnt fix anything. Same issues w instrument cluster and power steering and I had pay them $1600 for an issue they never fixed.

  

  Business response

  07/25/2024

  Ms. *******’s 2017 ****** was towed to New Country ************* on 05/02/2024 with a concern of warning lights on the instrument cluster. Since it was not functioning property, we were not able to see speed or miles of the vehicle. During the evaluation, our Certified ************* Master Technician found seven communication faults within the vehicle’s instrument cluster. Ms. ******* was given an estimate of $1,675.02 to replace and program a new instrument cluster as a starting point to move forward as it could not communicate to several other control units. She authorized it and we proceeded with the repair.After replacing and programming the instrument cluster, our Master Technician was able to clear all the codes as it was now operating as designed and communicating with all of the vehicle control units. We did a full vehicle scan again after the codes were deleted and found a power steering control unit / steering rack fault – the control unit was tested and found to have an internal short and needed to be replaced. We sent Ms. ******* a quote in the amount of $9,200.00 to replace the power steering rack but declined the repair and had her vehicle towed from the dealership on 07/10/2024.As the vehicle was damaged at an outside car wash, we advised her to contact them directly or her insurance company to cover the damages. The customer experience and relationship are everything to us. We offered a one-time good will gesture in the amount of $4,500.00 to cover the cost of the parts. Ms. ******* would be responsible for the remaining $4,700.00. 

  Customer response

  07/29/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This repair should not cost $9,000!!!!!   This is a dealership price who could care a less about my situation.  I have someone looking at this issue right now who was a previous service employee of New Country.   I will know what this will cost me via another resource who I TRUST and who will not charge me anywhere NEAR that outrageous price.  I would like my $1600 back from the "repair" that NEVER repaired my car.  The same codes are still popping up. I am NOT THAT FOOLISH.  Regards, ***** *******

  

  Business response

  07/31/2024

  While we understand the frustration that this has caused the customer, we simply are unable to refund the $1,657.02 as the customer authorized the repairs in which we completed. The vehicle was damaged by an outside car wash and not by our dealership. Our Goodwill offer of $4,500.00 stands as we care and would like to help, however, the vehicle is out of the manufacturer’s warranty and all repairs need to be paid by the customer. 
  
  

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  A vehicle was purchased from this dealer 2/19/24, a service contract was purchased same time. A request for cancellation and FULL refund was made, received and accepted by Amanda V******* finance manager on 4/16/24. Refund was to be sent to lienholder and applied to principal balance on loan. When asking for status May 3, 2024, Amanda verified it was cancelled and a refund was to be issued to the lienholder; lienholder was contacted on multiple dates, they advise no check received. On 5/24 Amanda states "the check has arrived from ***** and will be mailed to lienholder today. Reached out to Miguel @ ***** (service contract administrator) who advised to call dealer and lienholder to resolve. Reached back out to dealer via email on May 3, 16th, 24th asking for details surrounding check so it could be tracked down. I was given no information besides "the check was received at dealer and to be mailed to lienholder today" on May 24th. Spoke with ***** again to get check number and date issued (May 13, 2024). ***** advised they issued check to New Country Audi of Greenwich for processing. Reached out to dealer again via phone with no answer, left voicemails on each of the days noted above with no return call. Finally given an email to a manager from a sales employee who answered the phone, Paula S******(manager) who replied to my questions with "I have not seen a check yet" on July 5. July 8th Amanda says, "check was found" and being sent by corporate this week and sited "systems have been down for 3 weeks" as the reason for delay (after supposedly already sending the check. Lienholder contacted July 16, 2024, who advised they had no check. It has been now 90 days since the cancellation. I am requesting you overnight check to lienholder and provide proof with a tracking number, check number, institution check written from, or refund the money owed directly to me with proof of a tracking number and an overnight parcel with the same information requested above.

  

  Business response

  07/17/2024

  **** ********* received the refund from the *****, the warranty company, on 5/15/2024, but our accounting office inadvertently receipted the money as a deposit. This meant it did not show in the system that it needed to be refunded to the bank.When the customer called on 7/8/2024, our office manager, researched the inquiry and was able to figure out where the mistake was made. The refund was sent to Truist on 7/10/2024 in the amount of $2,500. Please find attached a copy of the check.Our General Manager has been in contact with Mr. ********** to apologize and explain what happened. Thank you. 

  Customer response

  07/22/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Too bad it took nearly 90 days and the involvement of the BBB.  Regards, **** **********

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I PURCHASED A CAR FROM THIS DEALERSHIP AND IT WAS THE BIGGEST MISTAKE OF MY LIFE! GABRIELLA THE SALES WOMAN I WOULD GET MY PLATES BEFORE MY TEMPOARAY EXPIRED AND SHE LIED AND THE ENTIRE DEALERSHIP IS IGNORING ME! I NOW CAN'T DRIVE OR PARK MY CAR BECAUSE THE POLICE WILL NOT ONLY PULL ME OVER BUT IMPOUND MY CAR BECAUSE OF THIS CAR DEALERSHIP! SOME GUY EVEN ANSWERED THE PHONE AT **** OF GREENWICH AND EXPRESSED HOW MUCH HE COULD CAR LESS!

  

  Business response

  07/15/2024

  Our General Manager has spoken with the customer about her plates – the dealership was able to have NYS DMV put a rush on them, and expect to have them by Thursday, July 18th.  Our GM will call Ms. ********* once the plates arrive. Thank you. 
  

  Customer response

  07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  
  
  
  

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased the vehicle from the dealership 2 days later the vehicle broke down with turbo/sensor issues then the after repaired I got a noise from the engine on every start up **** states its normal, I took the vehicle to ******** **** of Wappingers Falls and pay to have the vehicle look at ******** states engine has internal engine issues and tried to repair it.... **** stated they would pay for the repairs. Engine still has noise and other issues I asked **** to take the vehicle back ..they refused or fix it no answer ask of yet ..please help *****

  

  Business response

  06/10/2024

  The customer brought his vehicle to ************* of Wappinger Falls with the request of a full health check and was quoted $3,456.86 to replace the timing chain tensioners. **** Hawthorne paid for the repairs on the customer’s behalf, in full as a one-time good will gesture. The vehicle has been ready for pick up since May 24, 2024 at ************* of Wappinger Falls. Thank you.
  
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I dropped my vehicle off on 3/19 in response to an Insurance Claim that required body work. I also needed a battery. As a result of a vehicle accident, assessment of undercarriage damage was required. It was explained to me by Alexey, my Service Advisor, that the diagnostic & assessment would be performed by the dealer & that car would be transferred to ******* for the body work completion. I was asked all of the problems with the vehicle and I explained the car is drifting. I accepted the recommendation, and paid for an alignment I was told was needed, the battery was replaced & Alexey said my car would be transferred to ******* the next day. I received an invoice that was higher than we discussed for diagnostic charges, it was explained that the cost would not be passed to me but included in the Insurance claim as it was an assessment or damage. I reminded Alexey of our discussion, and my car had not been transported to the body repair shop, a few days had passed so this was concerning. Alexey had not arranged the pick up until 3/25. I received an invoice for the work from *** on 3/22 which was over $1,700, the invoice was updated on 3/29 to $1,314.71 which included the cost for an alignment, a charge it appears I did not need to incur as another alignment was completed by *******. My car was ready for pick up on April 11th. I paid the invoice with *** on 4/9 and paid my $500 deductible to ******* at the pick up on 4/11. I quickly discovered items that are no longer working: the microphone, the remote does not unlock the door when near the front door sensors, & an Emergency Call Malfunction error now appears. I've requested to speak with Nick, Alexey's manager to discuss this further on 4/15. I requested to speak with Nick and Luke on 4/17. On 4/20 I stopped in to *** Mainline and a very polite *** employee took down my information for Luke. I have not received a call. ******* has also reached out to connect me to the leadership team at *** Mainline.

  

  Business response

  04/30/2024

  On 03/19/2024, Ms. ********* dropped off her vehicle as it was in an accident and had body and mechanical/electrical issues. After a detailed inspection by one of our qualified technicians, we reached out to Ms. ********* with recommendations of work to be performed; she authorized of three items suggested to her (please see RO ******). Our Service Department carried out the approved work and our Service Advisor reached out to ******* (certified body shop) for the body work. During this process, the Service Advisor also contacted the customer’s insurance company to get the body work approved. 
  
  On 03/25/2024, the vehicle was transferred to ******* for completion of the insurance claim and as part of our internal process, we opened RO 609088. We had to wait for approval from the insurance company prior to sending it to the body shop, which is why there was a six-day time period between drop off and transfer to *******.  
  
  On 04/11/2024, work was completed at *******, which included an additional alignment which was required due to the component repairs following the additional work completed and approved by the insurance claim. The vehicle was back at the dealership and our Service Advisor reached out to Ms. ********* to advise her that her vehicle is ready, and she came the same day to pick up the vehicle. The $1,314.71 was the total amount paid by the customer on 04/09/2024 to cover the repairs approved on RO 608691 which were unrelated to the insurance claim (billed on RO ******).
  
  On 04/15/2024, Ms. ********* reached out again sharing her concerns about the emergency malfunction light. Our Service Advisor informed her the cause for the malfunction and suggested to bring the car to the dealership so we can take care of the issue. Ms. ********* requested to talk to our Service Manger the same day and the next day Ms. ********* requested to speak to either our Service Manager or Service Director. Our Service Manager called Ms. ********* but was not able to connect with her directly.  
  
  As of 04/29/2024, our Service Manager has been in touch with Ms. ********* and now we have an appointment set for her to come on 05/01/2024. As a gesture of good will, the dealership is willing to refund her the cost of the alignment ($239.00) or use it as a credit towards any new repair work that is needed. 
  
  Thank you. 
  
  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** ** *** ******** received an insurance job from ******* ********* around February 2024. The vehicle they received was a 2019 *** 530i insured by ***** Insurance company. I was very specific with the auto body shop in terms of the damage that was done to the vehicle. I reported the car being vandalized to *****, ******* and *** ** *** ********. The main target of the vandalism was mechanical and electrical. *** ** *** ******** did not return my calls, they were deceptive in their write-ups regarding the vandalism to the vehicle and did not repair the vehicle to *** standards nor did they provide the pictures and video I requested of the vandalized parts. I took it for a second option which was ****** *** in New Jersey, and that dealership found many things that were missed due to vandalism including smelling antifreeze which was a part of the vehicle that was vandalized. *** ** *** ******** refused to return my calls, refused to work with me and I also contacted *** of America due to deceptive practices which I would deem as fraudulent in nature. For example, the mechanic that worked on the car stated that the vandalism was wear and tear on the vehicle rather than vandalism and there is a clear difference. The vehicle is not in good working condition, the mechanical problems which were due to vandalism are still damaged, electrical issues did not fix themselves and I don't know how to fix them myself which is why I purchased insurance and took it for repairs. *** ** *** ******** needs to ensure that they work with ******* ********* whom I also reported to have a rental ready for me and for my vehicle to be repaired as it should have been, not lie and state that it is all wear and tear which is easy for them to do but I would expect more professionalism and honesty from such a well known brand. They caused me significant hardship as the car is not safe to drive and I have a seven year old that I drive to school each day and it is dangerous.

  

  Business response

  04/22/2024

  On 02/05/2024, *** of the Main Line received a ******** towed to us through ******* Collision. Unsure as to whose vehicle or which ******* it came from, we contacted their rep and opened an RO (******, attached) on 02/05/2024. Our Service Advisor was informed about the potential vandalism, and that we should perform an inspection and a provide a detailed diagnostic on the vehicle. One of our qualified techs performed the inspection and we sent the detailed report (****** diagnostic detail, attached) to *******, which included both immediate and recommended items which were due for repair work. At the request of *******, the vehicle was towed back to their facility on 02/13/2024. 
  
  On 03/01/2024, we were contacted again by ******* authorizing two of the repairs to be performed on the vehicle (see email chain). We opened a new RO (******, attached) and performed the approved repairs. Repairs were completed on 03/05/2024 and communicated to ******* that the vehicle was ready for pickup. ******* approved release of the vehicle from *** of the Main Line to the vehicle owner. Up until this point, we were directly communicating with ******* and the insurance company and had no communication with the customer. 
  
  Ms. ********* along with her husband picked up the vehicle on 03/05/2024, they inspected the vehicle and took delivery. We informed ******* on 03/06/2024 that the vehicle was picked up and closed the RO on 03/08/2024 after receiving the insurance payment.
  
  A few things to note. 
  
  - To the claim that the dealership did not return her calls, Ms. ********* called only once on 03/05/2024, leaving a message for the service advisor that was handling the repairs. The service advisor returned her call and spoke to her about her vehicle being ready. Ms. ********* came the same at 5:40pm day to pick up the vehicle. 
  - To the claim of deceptive write-ups, we performed the diagnostics at the request of ******* and noted only those issues that were observed both physically and through a computer software, as most of mechanical and electrical issues are read by the computer. The technician pointed out certain immediate issues that needed to be addressed and recommend a few for future, which is a very normal procedure. However, there was no sign of vandalism, loose wiring, or anything damaged due to vandalism. Any biased diagnostics could lead to facilitating a potential insurance fraud. 
  - We only performed the work that was approved by *******, which was replacing the expansion tank, filling the anti-freeze and software programming for the irregular idling. All of this is physical parts being replaced and computer-generated programming of latest software, therefore there is no question or room for sub-standard work.
  - To the claim of not providing pictures and video, these were provided to our customer, *******. They confirmed that it was provided to Ms. *********. 
  - Ms. *********’s claim of smelling anti-freeze due to vandalism is out of context as this was due to the leaking expansion tank and it’s a known mechanical issue which may cause a bad odor. 
  
  We are more than happy to work with Ms. ********* and assist in performing any work required on the vehicle that is paid and approved by her or the insurance company. 
  
  
  
  

  Customer response

  04/22/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 21585294, and have determined that this does not resolve my complaint.  The statements made by *** are incorrect and misguiding. ***** approved repairs and ******* provided their version of what they said I reported which was and is incorrect. Due to the mechanical and electrical vandalism I only reported what I observed and requested a thorough investigation by ***. *** was also notified via their website in 2023 prior to the 2024 vandalism that threats and violent actions were taken against me, my home, and continue - I can share that report and case number for your records. I feared my vehicle would be vandalized and took precautionary steps to ensure the dealership financial company and insurance were notified if my vehicle were to be harmed in any way and I’ve documented significantly as I anticipated a response which does not accept responsibility and has left me with a vandalized vehicle which was also evaluated by another *** dealership and many aspects of the *** of mainline evaluation which they stated were simply all attributed to “wear and tear” are in fact issues and destruction due to vandalism not wear and tear. I requested pictures, videos and the replaced parts for the car, via email and left several messages which were unanswered and unreturned. Based on my ******* call log i made many calls to the *** dealership and I would be happy to share that with the dealership, BBB or any other law enforcement agency. I would be happy to share that with the dealership, BBB or any other law enforcement agency. Also, when I picked up the vehicle from *** of mainline nobody inspected the car with me and I documented that I was unable to inspect and ask questions after pickup, unlike *** to do that. Additionally, a few days later many of the electrical and mechanical issues attributed to vandalism rather than wear and tear remain and to validate that even repairs weren’t appropriately completed the shop foreman at the *** dealership in NJ that looked at the vehicle on March 28th diagnosed an antifreeze smell which again should not be there if the repairs to my car were completed at the *** standard, they also did a key diagnosis and found many issues you did not even touch on all attributed to vandalism.   With the missed issues and smell of antifreeze still to this day, that is not quality work, if expansion tank was properly replaced and system checked then I should not smell burning antifreeze.I am offended and impacted by the carelessness of the response provided to the BBB as well as the lack of accountability. Please allow me to remind you to date I drive a vandalized vehicle which I deem as dangerous due to the mechanical and electrical damage attributed to violence. Please allow me to remind everyone I have a seven year old special needs son that is in this vehicle with me consistently and our lives are dependent on the work and appropriate repairs of violent vandalism and as of today we are taking a risk each time we have to be in the vehicle to go to school and doctors visits. Should it be assumed that the carelessness of *** should be ignored if me and my son are harmed by the vandalism to the car or worse yet lose our lives?  Regards, ***** *********

• Initial Complaint

  11/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I traded in a 2020 ******** *** *** on May 31, 2023 for another ********. Since the beginning of the month of June, I was calling the dealership to start the process of getting a refund for the unused portion of the extended warranty and service contract. After many attempts to get in touch with the Finance Department or Business Manager (Barry Bowman), he finally returned my call and I Filled out the paperwork on June 26, 2023. After I send him the document on that date, I been in communications with him a a few occasions via email about the status of the refund. He had giving me the run around saying that he needed to check with accounting and other excuses. I believe that waiting Five months for that refund is excessive and unfair to me. I need your help in resolving this matter.

  

  Business response

  11/22/2023

  The dealership has issued the refund and the check will be mailed to the customer. Thank you.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been paying all sorts of money to the dealership including a $2000 Recall payment out of pocket and the dealership won’t give me my keys or car after I payed for a tow truck driver to pick it up they made him leave the dealership without my car and I payed for it

  

  Business response

  11/20/2023

  Mr. ***** ***** towed his 2007 *** ***** to New Country *** on 10/19/2023, with a request to diagnose a no-start concern he was experiencing. We completed our diagnostics per his request and quoted him for the necessary repairs, to which he declined. He has since stored his *** at New Country. His vehicle is available for removal, he must first pay his open invoice for the diagnostic work completed at his request. Any attempt made by New Country to collect the past due balance has been unsuccessful. To date, New Country does not have record of any out of pocket expenses related to any work that is on recall with *** USA. 

  

  Business response

  11/20/2023

  Mr. ***** ***** towed his 2007 *** ***** to New Country *** on 10/19/2023, with a request to diagnose a no-start concern he was experiencing. We completed our diagnostics per his request and quoted him for the necessary repairs, to which he declined.He has since stored his *** at New Country.His vehicle is available for removal, he must first pay his open invoice for the diagnostic work completed at his request. Any attempt made by New Country to collect the past due balance has been unsuccessful.To date, New Country does not have record of any out of pocket expenses related to any work that is on recall with *** USA.

  Customer response

  11/27/2023

  I have recently made the payment to get my car out of the dealership because I didn’t want my car there anymore. They did not fix the original problem I had with my car, I think it is unfair they also had me pay for an expensive recall out of pocket. After fixing the recall an getting the vehicle back in my possession the same issues came up immediately, an I was told I can bring the car back for a free diagnostic that I then had to pay for unexpectedly when they turned down the tow truck driver I had paid for. I think it’s fair to say after spending a lot of money it is unfair treatment to the very own customer.. thank you! I appreciate all your help! 

  

  Business response

  11/27/2023

  Mr. ***** ***** has paid his invoice for the work he requested, was quoted for, and subsequently declined proceeding with. He has since removed his vehicle from New Country. His current no-start concern and pending repairs are unrelated to any prior repair work performed by New Country BMW, and / or recall work performed.He has not incurred any out-of-pocket expenses for any repairs covered by *** recall. 

  Customer response

  12/01/2023

  I have reviewed the response made by the business in reference to complaint ID ********

  Customer response

  12/04/2023

  Please review the attached showing the recall repair that i was charged for.  Also, I still have the same issue and they want to charge me again to fix it.

  Customer response

  12/04/2023

  Please review the attached showing the recall repair that i was charged for.  Also, I still have the same issue and they want to charge me again to fix it.

  

  Business response

  12/08/2023

  The components in the invoice attached from Mr. ***** *****, have never been on recall from ***** for the 2007 *** ***** bearing the vin number: *****************.We have attached a campaign summary from *** North America that shows any and all recalls that have been open and performed on his 2007 *** *****. There are currently none open.The out-of-pocket expenses incurred on the invoice in question (Invoice ******) were for repairs requested and approved by Mr. *****, and the result of a diagnosis performed on invoice ****** for a no-start concern, in May 2023. (Invoice attached)Important note, on RO 521212, we completed the only open recall on his *** at the time, and as shown in the invoice, he did not incur any out-of-pocket expenses for that repair.

  

  Business response

  12/08/2023

  The components in the invoice attached from Mr. ***** *****, have never been on recall from ***** for the 2007 *** ***** bearing the vin number: *****************. We have attached a campaign summary from *** North America that shows any and all recalls that have been open and performed on his 2007 *** ****** There are currently none open. The out-of-pocket expenses incurred on the invoice in question (Invoice ******) were for repairs requested and approved by Mr. *****, and the result of a diagnosis performed on invoice ****** for a no-start concern, in May 2023. (Invoice attached) Important note, on ** ******, we completed the only open recall on his *** at the time, and as shown in the invoice, he did not incur any out-of-pocket expenses for that repair. 

• Initial Complaint

  09/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had purchased a used 2021 **** ******** vehicle from this dealer in June 2023. It's the first time ever purchasing a used car, and will more than likely be my last. When I drove the car off the lot, there were no issues with it. Everything worked perfectly, until I brought it back for a complimentary front brake pad change. I was told upon purchase that there was nothing wrong with the brakes, but they simply wanted me to have new ones since they were a little low, which I did appreciate. I understand well now that there are certified mechanics that work on electric vehicles. When they gave me the car back, there were a lot of warning signs, including one referencing to check the braking system and others referencing that certain functionalities are not working. I have no idea what was done, but I was told to drive it for a little while and the warnings should go away. That didn't work, and when I contacted a **** dealer regarding the matter, they said that there is a specific way for brakes pads to be changed on electric vehicles and if not followed damage will occur to the vehicle.. I had returned the car back to **** ***** ***, to get the car repaired, which took weeks. Finally they had informed me to take the car back and to send it over to a **** dealership close to me where they could diagnose and repair it. I should have never taken the car back. It is now September, and the car is still not properly fixed. I was informed a few times from **** ***** *** that while the car is being repaired, they would cover all rental expenses. They did not provide me with a loaner, and thus far they have not reimbursed me for any of my rental expenses. The only good thing out of this whole mess is that the vehicle is covered by warranty, and all the repairs are completely covered.

  

  Business response

  09/28/2023

  Our Pre-Owned Manager, Andre R******, has resolved this directly with the customer and we will be sending a refund check today. Please see attached copy. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩