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Paw Buddies LLC has 1 locations, listed below.

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    Business ProfileforPaw Buddies LLC

    Pet Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1666 Route 9N, Saratoga Springs, NY 12866-8617
    BBB File Opened:
    6/10/2024
    Years in Business:
    1
    Business Started:
    4/17/2023
    Business Incorporated:
    4/17/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Julia Rainville, Owner
    Contact Information

    Principal

    • Ms. Julia Rainville, Owner

    Customer Contact

    • Ms. Julia Rainville, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We entrusted our two dogs, ***** and *****, to Ms. R********'s care for the period of 2/15/24-2/24/24.***** became ill on the evening of 2/22/24, after 7 days of being in her care. We spoke to our vet who told us ***** would be fine to be around other dogs as long as you were picking up his feces and that quarantine was not warranted. We also made arrangements for medicine to be dropped off to you to administer to *****. Ms.R did not give ***** this medication. Withholding medication from an animal is abuse. Multiple times it was explained that there was NO ONE available to pick up *****.My parents were the only authorized people,they were also out of town too.Ms.R took it upon herself released our dogs to individuals who we did not authorize. She also NEVER contacted us to tell us.We had no idea where our dogs were for 27 hours. When the dogs were picked up,they were covered in feces, urine, and vomit. Ms.R had raised our fee from November, stating “they needed extra care.”This does NOT show extra care,this is animal abuse. It also was discovered that ***** had an identical injury on his forehead to the one he had when we picked him up from Ms.R's care 11/24/23 and sought medical attention for 11/28/23.We took him to our vet for this identical injury on 2/26/24, our vet determined that ***** was crated, without leave, and had bashing his head on the bars of his crate to try to get out.Animal abuse. This is more painful because ***** is a blind, epileptic dog.Ms.R's is positively cruel. Demand is made that she refund us in full for February, $1270and reimburse us for both vet visits her caused, $206. 40 and $151.50. Ms.R untruthful statements: "We didn't notice *****' injury. You noticed because you shaved his head." Ms.R lacks intelligence. The vet shaved his head. We were clearly able to see the wound BOTH times which is why we took him to the vet. "They dropped off a sick dog." ***** became ill after 7 days in Ms.R's care.We dropped off a healthy dog.
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    Customer Reviews

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    Local BBB

    BBB of Upstate New York

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