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Find a Location

Handcrafted Soap and Cosmetic Guild has 1 locations, listed below.

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    Business ProfileforHandcrafted Soap and Cosmetic Guild

    Trade Associations

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    184 Edie Rd Ste A, Saratoga Springs, NY 12866
    BBB File Opened:
    6/15/2022
    Years in Business:
    26
    Business Started:
    2/26/1998
    Business Management
    • Ms. Stephanie Falsetta, President
    Contact Information

    Customer Contact

    • Ms. Stephanie Falsetta, President
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/15/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I renewed my business insurance and membership with this company in January and this month I closed my business and asked for a pro-rated refund of my $365 and they refused saying it was a policy. I think this is not fair or legal?
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Susan B

    1 star

    07/04/2022

    This company has very shady and unethical practices. I had paid for in full to attend a conference and then they canceled the conference. I never received a refund. I called many time over the course of a year requesting my refund. Every time, the same person I spoke to on the phone said they needed to check with another person and I would get a call back. I NEVER got a call back. I only got a response after I filed a complaint with the Better Business Bureau. Then I was sent an email, and told I would get a response back from another person. Waited a week and their response was to say, see we already issued you a refund long before you ever started calling us. It was just a fake picture of a check with no information on the top, no account number, no routing number to a bank, no information who the check belongs to, like my 6 year old made it from an adobe program. Oh yea and they put my name and address as an old address I had used previously. Don't do business with this company. They lie, cheat and steal. Not worth it. There are so many other better resources available than a company with these shady business practices. If I could have done 0 stars I would have. They don't even rate one star. They aren't even accredited with the Better Business Bureau.

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