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ComplaintsforValor Roofing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We experienced a leak in our roof and called Valor Roofing. On 10/9/2022 ***** the owner of Valor came out and inspected our roof. He said he found a broken shingle and several popped nails. He said this problem occurred because we actually had 2 roofs on our house.He said for $450 less $25 military discount he could fix our roof and provide a 1-year guarantee against further leakage.He spent about 20 minutes making the repair, showed us some pictures he had taken with his phone and left.The next rainstorm the leak was back. We called and ***** he made an appointment to come back and make the repair. He did not come or call. We called him back he made another appointment but did not show up or call again. We made additional calls, but they went straight to voicemail and no return calls were ever received!We had to have another roofer come out and make the repairs to stop the leak from damaging our ceilings. The second roofer told us that there were not 2 roofs on our house, only 1 !Business response
06/25/2024
we resolved this issue with ********************* I personally went back and gave her the money back and she even took off the 1 star on my ****** review and put 4 stars on there thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.