ComplaintsforValueElectronics.Com Inc.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a ******* from Value Electronics, on 12/22/2023. The ** was delivered and mounted on my cabinet. I gave the techs a personal check for $5800.08. The techs did not give me a receipt for the **. I emailed the business and was informed, that a receipt would be emailed to me. I have emailed the business two additional times, with no response. For warranty purposes, I need proof of purchase, from an authorized **** dealer. I am NOT looking to return the **. I just want a receipt, for the ** I purchased.

  Customer response

  01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a ******** UPD900 4K *** player from ValueElectronics for $3,000.00 on Thurs Oct 19, 2023 online. I also bought a 3 year extended warranty. It was delivered on Sat. Oct 21, 2023. I set it up the same day that it was delivered (Sat, Oct 21, 2023).I tried to play 2 different ***** new 4K ***s that I bought approximately 2 weeks prior to buying my new *** player. The first *** played for approximately 30 to maybe 40 minutes before the picture froze. Even though the picture was froze and wasnt moving, the numbers on the *** player display was moving as though the *** picture on my TV was moving even though it wasnt. I tried to pause the *** player and then I pressed play again hoping the picture on my TV would start moving and come out of the frozen state of the picture.When that didnt work, I pressed stop, hoping to stop and restart the movie again, which I did. I fast forwarded the movie to just before the part where it froze and pressed play. Once again the movie froze. So I unplugged the *** player and let it sit for about 5 minutes hoping it would reset. I plugged it back in and the same thing happened again. So I tried a different ***** new *** and it also froze the picture about 30 or minutes into the movie.So I ordered some ***** new 4K ***s which were delivered 2 days later on Mon Oct 23, 2023. I tried to play one of the ***** new ***s and it froze the picture too. On that same Mon, Oct 23, 2023, I called ValueElectronics and I spoke to the owner ********************* and I informed about the problem. He said that he would take care of everything but he needed to contact another person who I assume works for the manufacturer (********) and that he would get back to me (this took place on Mon, 10/23/23).I didnt hear anything back so I made follow up calls on Tues. 10/24, Wed. 10/25, and Thurs 10/26 and was told by ***** his wife each time that he would call me back but he never has. I just want them to fix it and give me a final invoice.

  Business response

  11/13/2023

  The customer who filed this complaint has promised to retract his complaint.

   

  The issue was with the manufacturer and not a lack of proper and professional support and service from our company and it has also been resolved to the clients complete ratification.

   

  Hope this resolves the complaint and please confirm with our customer that he does want to retract his complaint and also remove this from our record.

   

  Thank you!

   

  -******

  
  

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a TV from this company last year, which was a smooth transaction over the internet. I paid them via PayPal, however I never received a proper invoice.I recently have had issues with the *** which I am attempting to resolve with the manufacture per their warranty, however, I need a reciept/invoice.I've reached out numerous times with the promise of getting an invoice to me. I've followed up numerous times with no response. I just need an email of this receipt before the warranty expires this February.

  Customer response

  01/14/2022

  Better Business Bureau:
  
  The customer has reached out to me directly and we have settled this dispute. I would please like to retract my complaint, as it was a misunderstanding. This is in reference to complaint ID ********.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩