ComplaintsforLAZ Parking
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked a parking spot at *************** **************** garage from Sept 28th - October 5th and was charged to my card more than double the upfront price I was shown on the screen when I clicked the pay button.I called the LAZ parking contact us, spoke with *******, and she verified the rates align with what I was originally shown and instructed me to request my refund for the difference in costs to the specific location email. I have done this and gotten no response. This is practically fraud? Its like if you signed to pay $90 at a restaurant and then they just charged you $197 with absolutely no mention!I am simply seeking a refund of the price difference from what I agreed to transact and what I was charged.Business response
09/26/2024
Hi, a refund request was submitted, and the customer will be refunded.
Initial Complaint
08/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I'm looking to file a second complaint against NYCHA LAZ parking. I've been trying to get in touch with a representative for almost a month, but my calls are ignored, and emails go unanswered. It's incredibly frustrating trying to resolve an issue that's been pending for so long. Their voicemail says they'll contact you by the next business day, but that's just not happening. NYCHA pays this company to handle tenant parking requests, and it's becoming a real hassle to reach them. I'm escalating this to higher-*** now.Business response
08/22/2024
Tell us why here...Good afternoon,
We would like to apologies for all the delays during the process, I have sent to your email a temp permit for you to print and start parking in the space, you will receive the original permit on the mail within the next couple of days.
Once again apologies and thanks for your patience and supportInitial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have attached a note with a detailed description of the problem. IN a nutshell LAZ Parking which administers parking for the **************** has assigned my reserved parking spot to another person under false pretexts. LAZ PArking is not neither answering my calls nor returning messages or responding to my emails.Business response
08/01/2024
Good afternoon,
As per NYCHA rules and regulations NYCHA reserved the right to make changes in their ground, unfortunately and due to a necessary roof replacement project, that would affect the parkers safety, we had to reuse the parking space to accommodate the parkers accordingly.
Customer response
08/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[It is very apparent that LAZ parking has neither read my note nor seen the attached photographs. There is no repair work being done in the parking lot. How has my parking spot been given to someone else to use on a temporary basis? Why am I not being able to park while someone else has been given the spot on temporary basis. If there is apparent danger for me to park why does this not apply to the car that has been given temporary parking rights in my spot]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************************
Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:There is nothing in the ***** rules which allows you to give my parking spot to anyone else even if it is on a temporary basis. I have read them before I started this process. Regarding your claim that the resident who you have allocated my spot to is handicap that is not the case. See the photo o the windshield which is attached to this response. Also, why did you not allocate any of the empty spots to this person. There are 2 spots which are never used in this lot. And why are you issuing a refund after the fact. Why are you not issuing the prorated refund upfront. I want my spot back
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************************
Business response
08/23/2024
Good afternoon,
NYCHA reserved the right to make any necessary changes in their grounds, unfortunately due to the need to accomodate a resident with a higher category than yours it was decided to make the changes upon project completion you will receive a prorated refund for the time the lot was not used.
thanks for reaching out to us
Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a parking space at LAZ Parking ****************. ******** NY ***** for the months of May and June 2024. Recently a glitch happened in their systems and I no longer am able to text the garage attendant to bring my car to me. This service is included in the cost of parking and not having it available has been very inconvenient.My complaint is that it is impossible to reach anyone at LAZ who can help me with this problem. The garage attendant directed me to main office and said he cant do anything to fix problem . I have called numerous times and left many voicemails and nobody returned my calls. I tried to email them from their web page and that doesnt work either. There is absolutely no way to reach them.I paid them $900 for parking for the month of June and their system for texting the garage is inoperable. They refuse to correct the problem.This has made me late for many appointments.This company is very large and it has branches all over the country. And yet they have absolutely no way to contact customer service. I would like a refund.Customer response
07/15/2024
Better Business Bureau:
At this time, I have not been contacted by LAZ Parking regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 28th at around 10:00am, I left my vehicle at the parking garage LAZ for approximately a 1,5 hours. Upon returning my vehicle I noticed a damage to a front bumper area seemed to be from yellow curb and damage to a fender. I was unable to locate the manager and he is not answering the phone calls.Business response
06/19/2024
Hello, we need additional information in order to assist this customer. Please provide the location you were parking in and we can connect you to the correct manager and escalate.Initial Complaint
06/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Laz has an agreement with NYCHA and offers a customer service line that is currently non-functional or inaccessible to residents. The support line routes calls directly to voicemail, and messages are left unreturned. I am seeking clarification on the rationale behind providing a customer service line without staff to address inquiries or concerns.Business response
06/27/2024
customer have bene contacted and explained about the procedures to following according to her situation, we were able to switch her to another development ****** needs to provide the registration as well as the difference in payment between the different development categories ****** more to be able to accept the changes.Initial Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My ***** complex has had it's parking lots administered by LAZ parking for a few years now, and every year is a struggle to renew my parking permit, but this year takes the cake so far. My household received emails mid March indicating renewal season, but while my husband was able to fill out his application online, my application had to be done by mail as has been the case for a few years, because the online portal never works for me. I included the application, supporting documents, and the money order with the indicated amount of $272 that it said in the application, and mailed it in on March 26th. A few days ago, I got a new application in the mail, as if I hadn't already sent in and paid for my renewal almost a month before. Not only that, but the new application is forcibly relocating me to a parking lot far away from my building, even farther than the parking lot I had been relocated to since a few years ago when they closed the lot next to my building to construct a new building. LAZ never picks up calls, so I inquired over email, and what I received was a response saying that my previous application and documents had been sent back. However, I have not received neither my application, nor documents, nor money order in the week since they said they have sent it back. I have contacted my ***** management office, but they say all they can do is reach out to LAZ for me, since they are not in charge of parking lots since relinquishing control, although they did review my rent history, copies of all the paperwork sent to LAZ and my previous permits, and said I did everything right. Furthermore, multiple other tenants have come with similar issues since this company was given control of the parking lots. Additionaly, in an email I received earlier, they state they did not receive an application nor a money order, but the ***** management office and my receipts can attest I sent it. Permits expire on the 30th, and I fear I will be left without parking by then.Business response
05/16/2024
customer has been contacted and we were able to switch her back to her old parking space as she had requested because is closer to her home and more convenient to her.
Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Arrived to my car on April 18th at approx 6:25pm and there was water and rust damage to my car. Reported it to the attendant on 4/18 and 4/21 and was informed to contact the *********************** at *************************** and its a land line that no one is answering. Called 311 on 4/22 at 10:55am for structure damage, water, rush, dirt, dust to the underground parking garage. 311-********. There is water and rush damage to my BMWI440 grand coupe and I'm looking for my car to be repaired by Laz Parking. Address: *******************************************************************. Vehicle Damage ticket was opened with **** ************ 4/2224 at 10:55am. **************** The owner and manager have been unresponsive in resolving getting my car repaired.Business response
04/24/2024
We have reached out to the customer and submitted a claim for the alleged damage. The remainder of the process is handled by a 3rd party independent company to resolve the situation with the customer.Customer response
04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:***** from Laz Parking reached out after calling him multiple times. He took my information and informed me the third party Lost capture will be in contact within 24 hours. That was April 23rd. I text ***** to follow up and he has yet to respond to my message and his third vendor Lost Capture has yet to reach out or contact me directly, regarding the damages to my car.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
06/03/2024
After reviewing this case, it seems that a message was sent to the customer from Loss Capture the 3rd party reviewer of the information we sent to the customer in regard to this claim. This correspondence occurred on 4/29/24.
The email sent to the customer (at the email address we were provided when entering the claim) also provides a phone number, and email address that they can be reached at for any further assistance.
Once we submit the claim to a 3rd party future correspondence and questions should be directed directly through them. They can be reached at ************ with reference to claim number ****** as the email indicated. They can also be reached via email at ***************************** which is also indicated on the email that was sent after loss capture conducted their assessment.
Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have been trying to pay our bill for the last year and have not been able to log into the account. We have tried to call the number and email the address listed for Laz parking, unfortunately we have been unsuccessful. We called to regional office and we even tried reaching out to other Laz parking locations, and to no avail we have not received a call back or even am email. It was my understanding that ******************* is the accountant for this location and has not responded to any of our email or calls.Please can someone help us, all we want to do is pay for our parking spot and bring our account up to date. The parking space is crucial to our family as we have 3 small children and need access to this spot.Business response
01/25/2024
Good afternoon,
************** contacted us regarding her account, which was explained to her that was canceled since 2022.
Please find attached the emails trail.
The account is active since the day she contacted us, and as requested by her to be under the name of ********************* *****.
Thank you,Initial Complaint
12/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid for parking and then was given a notice that I was being fined for not paying. I've followed their instructions to contact the email to have this reviewed, sent them all the information they need, and have called several times but they don't respond. They threaten a higher fee if I don't pay by Monday.Business response
12/20/2023
Although this person paid for a parking session, they parked in a reserved (permit only) section of the parking lot. The customer has been cited previously for the same infraction. The rate they paid is only for parking in specified daily parking areas. The citation will need to stand, customer can follow signage or speak with our on-site team to assist finding an available parking space in the approved area. Customer is also welcome to purchase a permit for access to the ****** section.Customer response
12/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:First of all, the signage is terrible. I followed the signage as best I could. None of it is clear, and the parking lot signage is worn to the point of being unreadable.The parking lot says to pay at the kiosk. I followed signs to the kiosk and paid. The ticket says that I did not need to display the pass.
I had previously received a ticket but also couldn't get clarification for why because no one returned my communication. So it was not "frequent" and not clear to me what the problem was.
Secondly, I followed up on all the contact information I had on my citation including multiple emails and phone calls because the citation says that I will get an increased fee if I didn't pay until 2 days ago. It is unreasonable to give people escalating fees and not contact them back by the deadline.
So no, I do not accept this.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
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Customer Complaints Summary
63 total complaints in the last 3 years.
23 complaints closed in the last 12 months.