ComplaintsforLong Energy, Inc.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 9/27/2023 I signed a contract with Long Energy to remove a old oil boiler and hot water heater and install a new oil boiler and water heater in my home for a price of $11,595.00 the contract states I qualified for a $900.00 rebate for the boiler. I kept my agreement to the contract and paid the bill in full at time of installation. Long Energy did not provide me with any rebate information before or after installation. I have contacted Long Energy by phone and by email since the beginning of October of 2023 month after month asking if not begging for information about how to obtain the rebate and month after month Long Energy has ignored my request and failed to provide me the information. on 3-20-2024 I finally spoke with a manger named Tim K***** who states the rebate is no longer available, states the contract states that prices were contingent on being a Long Energy credit approved and automatic delivery customer. Reviewing the contract it states that prices were contingent not anything about rebate being contingent. Long Energy did not offer, ask, or require me to be on credit of automatic fuel oil delivery to accept my $11,595.00 to install the equipment and at no time offered a different price based on me not being a credit automatic fuel oil delivery customer. Long Energy Is in breach of the written contract. Long Energy is taking advantage of customers by offering rebates to get the business but not honor the contract. Additionally Long Energy can still not even tell me if the stated rebate in the contract was a NY state, manufacture rebate, or a Long Energy rebate. I have requested to be contacted by Bobby Long Jr. the owner of Long Energy but have received no correspondence or contact even though I was promised I would be contacted for review. Long Energy had no problem taking my $11,595.00 of the contract but can not honor the promised $900.00 rebate offered. I have documented emails requesting rebate information since 10/2023 with no resolution.

  Business response

  04/03/2024

  
  Thank you for reaching out to us:
  Customer Information:
  **** ****** *** ***** **** ***** ** *****
  Response:
  Long Oil Heat, Inc. d/b/a Long Energy is a fuel delivery company that predominantly provides HVAC service for its fuel customers. Based on this business model, Long Energy often has much lower prices for their installations than other companies who do not provide fuel because we have long-standing relationships with our customers post installation. Long Energy has been told by customers that our pricing could be $1,000-$2,000 less than other HVAC installation companies.
  On September 26, 2023, **** ****** signed a contract for Long Energy to replace an oil boiler and hot water heater. Price of the Install was $11,595.00 with a $900 rebate. Per the proposal, “prices are contingent upon being a Long Energy credit approved and automatic delivery customer.” Attached is a copy of the contract. After the install, Mrs. ****** informed us that they were going with a different fuel company. Therefore, we did not process the rebate as pricing was contingent upon being an automatic fuel delivery customer.
  The President of the Company and Mr. ****** spoke around March 20, 2024 and the President is working with the homeowner on an acceptable resolution.
  HVAC · PLUMBING
  PETROLEUM PRODUCTS · GENERATORS
  Fax: ###-###-####
  

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