Business ProfileforAdams Heating & Cooling Co, Inc.

Shame on you Adams Heating & Cooling - Quality work but at what cost? The service technician from Adams Heating & Cooling diagnosed that two of my Amana PT air conditioning units had faulty circuit boards. Dave, the technician, was very professional and knowledgeable. He left saying someone would get back to me with the repair cost. A week later the service manager called and said the repair cost would be $700 per unit ($1,400 total) which included parts and labor. At this excessive price I did some research and found the replacement circuit boards (made by Amana) cost $120 each. A transformer which Adams suggested replacing was not needed. I ordered the boards and replaced them myself in a half hour (using a screwdriver and simple directions provided). Both units have been working fine since 7/13. Assuming Adams could get the Amana circuit boards for the same price I paid, Adams is charging over $1,100 for a half hour of labor. I contacted the general manager about this offensive repair cost and he said someone would get back to me; that was over a week ago. Shame on you Adams! Quality work does not necessarily mean integrity!

*******, We are sorry you are not happy with the way this transaction went but we were operating off information given to us by the manufacturer. We did not and do not install this brand equipment, so our procedure is always to call the manufacture tech support line. Unfortunately, there was a lapse in the response time of the manufacturer in getting back to us. At which they walked us through some of the diagnostic that we did and gave us a part number for a “kit”, because according to the manufacturer, Amana, they do not sell that board as a singular item, only as a kit. So in addition to the extra pieces in the parts kit, there was also the cost to overnight them in from Texas. When estimating labor on replacing a control board, transformer, etc., we cannot plan and budget that it will only take 30min for 2 separate units. So, when we factor a price, we must factor cost of the goods, the Next Day Air to promptly get the part, travel, labor, tax, mark up, etc. There are plenty of other factors we incur as an operating profitable business that cannot compete with the DIY homeowner with no overhead. Thus is how we determined our repair cost. We are glad you found an alternative option, but our policy remains to follow the recommendations of the manufacturer’s tech support. Mind you, from the moment you called, we also have time and effort involved researching the part and taking the time to call Amana, who build the unit, factory tech support. To which, we did supply you with the part/kit number that your purchased thru the internet and/or third party supplier that you decided to repair yourself. Thank you