ComplaintsforWedekind Motors, Inc.

• Initial Complaint

  02/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Wedekind lied to me about what they sold me, I will not be going back and am not happy with my experience. When I put a down payment on this car they told me the engine had to be replaced but they'd have proof where it came from and the miles on it. I was told 40-50k would be on the engine going in the vehicle and I didnt mind because it was less than the body of the car. They failed to provide the proper paperwork and because the process was rushed I didnt notice they didnt give me paperwork that showed mileage on the new engine, which was 70k. I had to ask them to email the paperwork to me, so I still dont have a physical copy. They also sold me the car with safety recalls that have killed other people, they lost the spare key and tried to charge me to replace itand said they were there to help me with any issues. I emailed the man who sold this car to me expressing these issues and got no response. I was told they'd be there to help with any issues, but instead was lied to about what I was buying. It shouldnt be this hard for a first time car buyer to go through this process without getting lied to or taken advantage of.

  Business response

  02/23/2023

  BBB spoke to Dave at the business and the following was relayed:I was able to speak to the customer and am willing to offer $250 as a goodwill gesture. The customer has put $12,000 miles on the car since purchasing. 

  Customer response

  02/25/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Dave gave you the wrong information, just like I have received the wrong information from them when purchasing this vehicle. I havent put 13,000 miles on the car, I've put 11,000 miles on the car. He told me it's expected to spend the money I did on repairs, but didn't acknowledge this was due to poor work done by Wedekind Motors. I was talked over by this man numerous times during our conversation and he didnt see the issue with me being told the engine would have 20,000-30,000 less miles than the engine that was put in because "it's a great engine that will last forever". Regardless of how good the engine is, he didn't see the issue of me being told one thing and sold another, especially since I wouldve excpected to pay less for this vehicle had I known before following through. I need repairs Ive paid for to be covered at the very least, which is just over $1,100. The shop I took it to said the work wasn't done well and it shouldnt have fallen apart this fast. I was also told by Dave it's not Wedekind's responsibility to keep track of what safety recalls the vehicle had and that its a manufacturer responsibility. Ideally, I want them to buy the car back, but he wasn't willing to negotiate past a $250 refund. I will be contacting the DMV as well in hopes of resolving this issue fairly, $250 doesn't even cover repair costs so I can't accept that offer.  Regards, ******** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩