ComplaintsforPrime Auto Sales, LLC
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Complaint Details
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Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought i truck from them and wouldn’t pass inspection he promised he will do anything to fix the problem that was causing the check engine light from coming on. But some how he was able to make it pass inspection. I picked it up and drove two miles from the dealership and the check engine light came back on. Don’t know how he managed to make it pass. He kept fixing other stuff but the problem. the check engine kept occurring. Would leave messages no call backs, would stop at the dealership they would be closed early, cause Richard ***** either was sick, at court, at doctors and the hospital. His reply to not calling back was he doesn’t know how to work the phones. Now he will not fix the problem he said. He was done dealing with my truck. He only did what he did cause he liked me and thought I was a nice person is what he said. That he didn’t have to do anything. Also couple time I was there he was smoking cigarettes inside in the office, or eating his lunch in from of me, very unprofessional.Business response
07/18/2023
We did all repairs as necessary for the vehicle to pass a NYSI. We delivered the vehicle and the customer returned with some concerns which we, I believe< went way above and beyond to make the customer happy. They recently returned with a new issue about the volt gauge showing a charging problem. I informed them that we would not completely cover that repair as they have had the vehicle since 3/17/23 and they no longer had any warranty, but we would fix it for a discounted rate. Attached you'll find copies of the work done at no cost to the customer. This is 19 year old vehicle with over 150,000 miles on it. Customer should be aware that this is a "used vehicle" and will possibly need attention and repair from time to time as any other used vehicle. Thank You, Rich
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.