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            Business ProfileGreenleaf

            Doll Houses

            Contact Information

            436 Lake Road

            Schenevus, NY 12155

            Visit Website
            Email this Business
            (800) 253-7150

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 76

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers dollhouses and accessories.

            Business Details

            Location of This Business
            436 Lake Road, Schenevus, NY 12155
            Email this Business
            BBB File Opened:
            12/15/2009
            Years in Business:
            76
            Business Started:
            1/1/1948
            Business Started Locally:
            1/1/1948
            Business Incorporated:
            1/1/1967
            Type of Entity:
            Corporation
            Alternate Business Name
            • Greenleaf Dollhouses
            • Greenleaf Steel Rule Die Corporation
            • Corona Concepts
            • Shillcraft
            Business Management
            • Dean Roberts
            Contact Information

            Principal

            • Dean Roberts

            Customer Contact

            • Dean Roberts
            Additional Contact Information

            Fax Numbers

            • (607) 638-9076
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/01/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Ordered a doll house kit on November 28, 2022. Paid $91.75 and the order number is #*****. The doll house kit has warped parts and instructions are flawed. The phone number to the company in the instructions is incorrect also. Tried to resolve this with email conversations but they will not refund me. They said I would have to send it back. I have started putting this kit together and that makes that option unacceptable. When I did find the correct phone number nobody would answer and the voice mailbox says it is full.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Pat K

            12/13/2023

            Customer Service is non-existent. Their voicemail mailbox has been full for months. E-mails are not responded. Quality is poor. I purchased a dollhouse but found it was missing one important sheet of parts. I emailed twice, called, the researched the company on their forum. Others are having similar problems since 2022. I would have liked to complete the dollhouse but will return it to where it was purchased. This company was once respected. By the way, the front of the box guarantees helpful service through a 800 number. This is the number that has a full voicemail.

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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