ComplaintsforThe Concrete Team

• Initial Complaint

  06/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  In mid-April, I contacted The Concrete Team to inspect and evaluate basement reinforcement straps they had installed about a dozen years ago, that were damaged in a fire. "Mike" provided me an estimate for the work, and on May 25th I attempted to contact the company to give them the go-ahead to do the work. Unfortunately, the business card I was given had a dead domain and associated email address that bounced back, so I made additional efforts to contact the company rep, in the process leaving two voicemail messages and one email saying I was ready for the work to commence. I spoke to the rep, finally, who told me to send in the signed work proposal and acceptance with a down payment representing 33% of the estimated cost which was approximately $1102.50 (check #**** for $367.50). I also emailed the company president,

  Business response

  06/06/2022

  No refund is necessary, as no check was ever cashed. In fact, the envelope containing the check was marked as "refused" and given back to the the USPS to be returned to the customer.In the interests of a full record of the situation Mr. ***** was given a business card with an old domain name by Mike R****** company co-owner, in April, who was out of current business cards. I don't know if Mr. ***** was told that it was an old card and the domain name was old or not. Regardless, the contract/proposal has the company's name, address, telephone number, and domain name, and the old business card has the cell phone of the owner that gave him the card (which was the purpose of giving him the card). Mr. ***** received timely responses to his numerous telephone and cell voice mails, and e-mails, from three people in the company very shortly after his initial voicemail left after 7pm in the evening.By the next morning he had spoke with Mike R***** via cell phone, and that should have been the end of the old business card issue.Mr. ***** then got a return call that afternoon from the office manager who told him to send the signed proposal and deposit check. She also apologized to Mr. ***** for the old card and related domain name issue, which he brought up again.In response to an e-mail from co-owner Jim Denney, he continued to escalate the old domain name issue, and he was informed of the new domain name, which is on his proposal.He continued to escalate the situation after being told that he had reached three people in the company successfully by sending two more e-mails about the old business card.Mr. ***** is a customer that won't accept apologies and appreciate reaching three people very quickly, and he was warned that his job would be cancelled if he didn't desist from continuing to complain about the same business card issue. He then responded with "I’m your customer and am doing my best to enable you to make a living". That, and the multiple complaints about the same minor issue, says it all about how he feels about and treats contractors. Fortress was told the following day that Mr. ***** would likely reach out to them and to refer them to another contractor.Mr. ***** proclaims that his efforts reach us was extremely difficult, using words and phrases like "persevered" and "going the extra mile". Yet he left a message at the office in the evening, got a call the next day. He left a message on the cell phone on the old business card, and got a call the same morning. He sent multiple e-mails and got multiple responses the same day from an owner that informed him that he was traveling, and had already responded to his business card complaint. In spite of all the success in reaching three people who told him the same thing to get his job scheduled, he kept bringing up the old business card issue.Mr. ***** aired his grievance with every person he spoke to, he received an apology, and that should have been the end of it.Yet that evening he sent two additional separate e-mails about the business card. At that point, after having been warned, his job was cancelled.

  Customer response

  07/06/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally returned the check which I had written for down payment on a job.This resolution does not mean I recommend them as a business to engage with; they engage unethically with customers and I would highly recommend that prospective customers choose another firm for the kind of work they do. Regards, ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩