Customer ReviewsforCulligan Water Conditioning of Scotia

Terrible company to work with. I purchased a $3,000 water softening system from them that stopped working shortly after a year conveniently after their "maintenance" came out and said everything looked fine. When I called them to get a tech out they initially said they'd have one out in 2 months. After calling them multiple times stating that was unacceptable they did have a tech come out to replace the $500.00 piston assembly. They attempted to charge me for it, and no one, not a single person I spoke to knew anything about the product warranty that is listed plain as day in their product manual on their own website (referenced in the contract). What a complete joke. They either were straight up lying, or just have no idea what's going on (probably the latter). Multiple times they told me my product is only covered for a year until I sent them direct excerpts from the product owner manual and called their corporate office. Whether or not that specific part fell into a warranty bracket I never called out an independent tech to verify, but regardless they continued to claim that there was no warranty past a year, contradicting what is written specifically in the owner's manual, and on the contract itself that I signed. Regardless, the parts they replaced didn't even fix the system. No one stayed there for a regeneration cycle they just put the parts in and left. After my brine tank was full after doing a manual regen I called them back and they said a tech could be out in a month. Avoid this company at all costs, like the plague. I ended up just getting a different one with a different company and am way happier now, but I feel really bad for individuals who may not be able to do that. You pay an exorbitant amount of money for a "premium" system. It breaks soon after getting it and you can't get it serviced until multiple months out unless you call and complain several times? Yikes.

We got a culligan system from these guys, not the one quoted but smaller, which space didn't allow for bigger one but still got charged same price, then upon having a problem with water going all over I called office had to wait to get a technician then they wanted to charge me for coming out. Since then I've needed salt couldn't get anyone to answer phone, now I have rust back in my water and have called several times, terrible service. I now have someone coming tomorrow to check water. This company is terrible. If I could return product and get my money back I would.