ComplaintsforXL Brokerage Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I was looking for insurance and came across this company. They helped me at first with a policy for my car and I opened one. Then I got another car and I wanted to open a policy for it through XL brokarage. As I called them ******* over the phone told me she needed more information for my insurance or the policy would increase. Very alarming to me because I was paying already a high amount I tried to find the 2 pieces of information for her. 1. Proof of drivers *** 2. Proof of a accident that was a no fault approx 4 years ago. All of this information I discussed over the phone with ******* the day I started my policy for my other vehicle and there was no mention of increasing my policy or need of proof of drivers *** I find out that ******* needs this information soon as it was November moving into December and the policy she had for me with my current car was going to increase. I called Allstate to receive accident information as the accident occurred with my grandparents vehicle. Allstate told me this information they are asking for does not make sense as it shouldnt increase the policy and the information is unnecessary. I started a policy with Allstate and canceled xl brokerages policy they with me on December 24th. As of January 13th the company XL brokerage used to charge my account went through and they took a full amount of the policy that I had canceled last month. I called and questioned about this mistake and they reassured me it was a mistake and my money would be sent back to me by mail. I didnt like that answer as I really needed that large sum of money. Further questioning ******* she said she would call me back. She did not. I called xl brokerage back after the weekend and I am now being told I owe them more money. The story with xl brokerage keeps changing and my money keeps moving further away at this point and I need help thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.