ComplaintsforAutoland
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my 2014 **** Escape on May 15, 2023 from Auto Lane *** in ****** **. I started experiencing problems with my car alarm, horn, and passenger side window only a month after I bought the car. When I called the dealership, he requested that I take it to the repair shop they work with. The repair shop called me to tell me that Auto Land was not going to cover the cost. When I called Auto Land back, the rude owner proceeded to tell me that the window was not covered and refused to admit that he sent me to ********************* to get it fixed. He was rude, inconsiderate and refused to help me take care of the problem at all. I was very disgusted with his lack of customer service and dishonesty.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.