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ComplaintsforUpstate Stone Inc.
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Complaint Details
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Initial Complaint
09/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a quartz countertop and paid for it in full. The company measured and installed the countertop. It is beautiful and fits well, however, the seam is poorly connected. I contacted the company and scheduled for someone to come assess the problem today. I had to call the company and learned I was not on the schedule and no one was coming. The owner needed to see if he could fit me into the schedule to determine IF they can fix the problem. I want this company to fix the poorly installed seam, and I do not want to wait until the warranty expires. I have tried calling the office on different occasions and no one returns my call. The company has very poor communication or are working rapidly to make the money without making certain the job is done correctly. I paid a lot of money for this countertop, and I want it right! I still have not heard back from the company. Thank you.Business response
10/07/2022
Response taken by phone: I went over and fixed the seam, releveled it and polished the surface.Customer response
10/07/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.