ComplaintsforAE Auto Service Inc.
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Complaint Details
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Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car Audi A4 3.0 **** to AE Auto Service last 9/5/2020 for an engine replacement (******* miles) for a new engine (******). Paid ******** dollars for the work. The new engine has ****** miles guarantee (I only drove ***** miles). The car is worse than when I took it to replace the engine. I found out that the engine wasnt totally replaced and the wiring to ********** are not connected properly and the car has overheated. When I took the car back to the shop, the owner of the shop ****** said it is not his problem and I must take my car out of his shop because he has nothing to do with it.Business response
02/24/2022
The work that was performed on the Audi was at the request of the owner, who provided us with a used motor. Prior to any work being completed we advised the customer that we cannot guarantee the motor, as it was not purchased new or by AE Auto. We explained to the customer that we would only be placing the motor and all parts provided by the customer. Which resulting in us not being able to be responsible for any malfunction in parts. Prior to ant work being done the customer was advised and gave the permission to do the job. To date, we have all paperwork that was completed and signed by the customer which states the only thing provided by us is labor. Currently we still have the old motor that we are more than willing to show the owner of the vehicle.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.