ComplaintsforDone Right Roofing and Chimney Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed a contract with Done Right Roofing on July 20, 2021, for the performance roofing and siding work to my home. Pursuant to the contract Done Right agreed to install roofing and siding at my home. In accordance with the Contract, Done Right charged me $16,500.00 for the siding work performed which I promptly paid to Done Right Roofing. The siding which was installed by Done Right Roofing at my property was improperly and negligently installed in breach of the contract and in violation of New York General Business Law. Among other things, Done Right improperly failed to install or advise me at any time of the need to install any sheathing between the existing shingle siding and the new siding installed. The failure to do so represents negligent, improper, and UN-workmanlike construction practice. Almost immediately following Done Right's installation of the new siding at my home, pieces of siding began to pull away from the home.Business response
10/18/2021
We have made several attempts to correct any issues that the customer had. Customer decided to pay someone else without giving Done Right Roofing and Chimney Inc. the oppurtunity to address the issues.Customer response
10/18/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This is false and this company is simply grasping for straws. I have filed a complaint with the Suffolk County Department of Consumer affairs and have provided them with all video and photo evidence pertaining to their negligent work installed. If Done Right Roofing continues to refuse to refund me for their negligent work, I plan on taking them to court. I will then not only file suit against them for reimbursement, but also for attorney fees and punitive damages. I am giving them every opportunity possible to resolve this matter.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.