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ComplaintsforR.E. Wilber Plumbing Heating Elec & Appl
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Complaint Details
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Initial Complaint
09/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called an Electrician I knew from childhood who I felt would be honest with me regarding a certain type of procedure requiring electrical work. The secretary told me the procedure was 'illegal'. As a result, I made an appt with their company to have someone come out and assess my question and concern and give me the legal answer. The boss told me it would be $185.00. I agreed thinking he was going to be honest with me and answer my question and concerns. When the electrician arrived and looked at the situation and I asked him the question about legalities of the issue and concern I had, same question I had asked the secretary who told me it was illegal, and the electrician who came out told me it was NOT illegal. The secretary lied to me, and yet the boss told me I can't 'rely' on a secretary to give me information. I asked for my money back, and they cashed the check. He didn't even give me a bill, but I went on the stated figure $185.00 plus I paid tax. Total $199.80.Business response
09/22/2021
The consumer contacted the business and left a voicemail apologizing regarding this complaint about the repair being illegal. Our response was only to protect the consumer. It was a very gray area, and the repair was not recommend.
Customer response
09/22/2021
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Regards, *** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.