Business ProfileforMirbeau Inn & Spa

In October of 2017, after a stat at Spa Mirbeau in Skaneateles, NY. We agreed with their claims of a “wonderful night’s sleep” on their mattresses and purchased a king size. These were in the MIRBEAU ESTATE COLLECTION made by ********** **** We spent $2019. on the mattress alone, partly because of the included 20 year warranty. We covered the mattress immediately and placed it on newly purchased box springs to maximize wear and comfort. We rotated it regularly. Despite our best efforts, we recently noted that the sags and valleys would no longer spring back and my husband and I began to wake up with backaches. When I called Mirbeau, I was given instructions to take and submit photos, which I promptly did. A week later, I received a response saying, “We just heard back from the mattress manufacturer. He took at the photos and noticed that there are stains which voids the warranty. He also mentioned that this looks like normal wear for a 7 year old mattress.” There were shadows on those photos from the quilting on the mattress because I had taken off the bedding. There were no stains! Our sags and valleys met and exceeded the “1 1/2 inch” parameters of the warranty. Because we were no longer able to get a decent night’s sleep on our mattress, and we got no warranty satisfaction, we were forced to purchase a new one. This was an unexpected and untimely expense on our retirement budget. I feel strongly that neither the Spa nor the Manufacturer stood by their claims and I am seeking a refund of my purchase price. Anything you can do to make us whole will be appreciated.