ComplaintsforChildren of America Smithtown
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 4th, I signed a rate agreement for $468.00 per week. Since then I have been charged this amount + the 2% transaction fee for using a credit card for a total weekly fee of $477.36. On February 24th, ******** (the Director of Smithtown Children of America) raised the concern that we had been "underpaying" since January. My wife showed ******** that this was not the case and that we had been charged weekly in the amount indicated on our signed rate agreement + the 2% credit card transaction fee. My wife was assured by ******** that we would not be charged any additional amount. On February 27th, we were charged a weekly fee of $612.00, in excess of the rate agreement by $134.64. I contacted ******** on February 27th for an explanation. She indicated to me that we were being back charged dated to January 4th for underpayment of our fee. This is not true. We have always been charged the correct amount as indicated in our rate agreement. ******** refused to address the issue and only provided me with a ***** number and an email address for ***********************. I emailed **** on February 27th and indicated the breach of contract and overcharge by COA. **** informed me that she would look into it and be in touch by the end of February 28th. I have received no contact since despite emailing **** again on February 28th. I have since called repeatedly to the ***** number and to ****'s direct line and have been unable to reach anyone. It is now March 3rd and I have received no indication that COA intends to refund the overcharge, which is theft and breach of contract. I want a refund of the $134.64 that COA stole from me and I want my signed and dated rate agreement of $468.00 to be honored.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.