ComplaintsforBildco, Inc.
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Complaint Details
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Initial Complaint
08/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bildco installed tiles in my bathroom in 2015. Today those tiles are falling off the wall. Properly installed tiles should last many decades, not 7 years. I called this company 3 days ago and left a message saying that there was a problem with some of the tiles, and that I would appreciate a return call. The owner still has not called me back. I googled how long tiles should stay attached to walls, and it said 60 to 80 years!!! I would like this company to either fix my tiles or reimburse me for the supplies I need to try to find someone else to fix them.Business response
09/11/2022
*****************,
We are sorry to hear about your issue. We have searched our database and our paper records and have no record of this project in our files, address, or phone number linked to this complaint. Kindly, at your earliest convenience please upload to the BBB website the original proposal, with the scope of work that was performed and the terms & conditions part of the contract, that was signed by both parties. We look forward to resolving this matter.
Regards,
*********************
Bildco inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.