Customer ReviewsforResorts World Casino New York City

The blackjack tables are definitely rigged , almost every bet placed the dealer presents a facecard of 10 or 11 .there is no way this is running according to gambling guidelines

Dear **************,Please note that we do not have blackjack tables at Resorts World Casino New York City. Therefore, you must have the wrong casino.

On Wednesday, May 24th, at 12:40 am, I played the roulette machine B41-09. In anticipation of fair gameplay, I placed a $15 bet on number 7, which resulted in a successful win of $525. However, the machine proceeded to remove the entirety of my winnings from the table. The screen froze and all of MY MONEY was gone. Several staff came over not knowing what to do so each time the would find someone new until a manager ***** came over and with a smirk said word I can even repeat because they are mortifyingAt this point its about principal even if it was $5 I want MY MONEY. I sent an email to guest services and no one even had the decency to reply. Im in the process of contacting the gaming commission because I have photos of my win and then the screen froze and took it. My fianc happens to be am attorney and he actually saw a similar case in ***** and the patron won even more money in court. Luckily I have him to help me with all of this someone else at the table had even more money stolen than me. Luckily myself and other shared video and photos of the win.

BBB: ANSWER TO COMPLAINT Dear: ********************* RE: Machine IssuePlease allow me to address your complaint that was submitted to the ************* Business. Per your statement, On Wednesday, May 24th, at 12:40 am, I played the roulette machine B41-09. In anticipation of fair gameplay, I placed a $15 bet on number 7, which resulted in a successful win of $525. However, the machine proceeded to remove the entirety of my winnings from the table. The screen froze and all of MY MONEY was gone.After conducting an investigation into the machine problem, it was found that a system error had occurred. The machine specifically displayed the message "Malfunction voids all pay and play," which led to the game being canceled without any winnings or losses. The roulette wheel malfunctioned, resulting in the game's cancellation and the money being refunded to you.At Resorts World Casino New York City, we want to clarify that we do not own or maintain slot machines on our premises. Depending on the machine, these machines are owned by the ***************** and maintained by IGT. If there is a problem with the machine not paying out the correct bonus, it would be considered a machine error and not the fault of our employees. In the event of a malfunction, the machine would void all pay and plays. We have a disclaimer on every machine in the casino to avoid confusion. To be clear, we want to state that Resorts World Casino New York City was not involved in any wrongdoing or promoting machine malfunction. If there was an issue with the machine, our slot ambassadors would have addressed it at the time and explained that it was a machine malfunction, which was out of our control. We take our responsibility to provide a fair and safe gaming experience seriously and will continue to uphold our high standards.At Resorts World Casino New York City, our staff strictly follows protocols and rules that apply to every customer at the **********************. If you have any questions or concerns, please feel free to contact us again. We are always here to assist you.

BBB: ANSWER TO COMPLAINT Dear: ********************* RE: Machine IssuePlease allow me to address your complaint that was submitted to the ************* Business. Per your statement, On Wednesday, May 24th, at 12:40 am, I played the roulette machine B41-09. In anticipation of fair gameplay, I placed a $15 bet on number 7, which resulted in a successful win of $525. However, the machine proceeded to remove the entirety of my winnings from the table. The screen froze and all of MY MONEY was gone.After conducting an investigation into the machine problem, it was found that a system error had occurred. The machine specifically displayed the message "Malfunction voids all pay and play," which led to the game being canceled without any winnings or losses. The roulette wheel malfunctioned, resulting in the game's cancellation and the money being refunded to you.At Resorts World Casino New York City, we want to clarify that we do not own or maintain slot machines on our premises. Depending on the machine, these machines are owned by the ***************** and maintained by IGT. If there is a problem with the machine not paying out the correct bonus, it would be considered a machine error and not the fault of our employees. In the event of a malfunction, the machine would void all pay and plays. We have a disclaimer on every machine in the casino to avoid confusion. To be clear, we want to state that Resorts World Casino New York City was not involved in any wrongdoing or promoting machine malfunction. If there was an issue with the machine, our slot ambassadors would have addressed it at the time and explained that it was a machine malfunction, which was out of our control. We take our responsibility to provide a fair and safe gaming experience seriously and will continue to uphold our high standards.At Resorts World Casino New York City, our staff strictly follows protocols and rules that apply to every customer at the **********************. If you have any questions or concerns, please feel free to contact us again. We are always here to assist you.