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ComplaintsforMercedes Benz of Southampton
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Complaint Details
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Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Please help us, Over 30 days, no answers, ********************** unable to Complete their Recall!! My husband and I purchased a 2019 ********************** 4x4 170 Sprinter Van in 10/2020 for $60,000 from Southampton ********************** Dealership NY. Mileage is currently under ******. Lemon law? My husband and immediately had this van custom built for an additional $80,000 by Outerlyinto a high end travel vehicle including Solar panels, bathroom, bed, freezer/fridge,,AC/heata house on wheels. We travel daily on the beaches with 4x4 drive and have been vacationing with family and friends often all year round. Most recently we received a recall letter from ********************** for computer software update. We were in between trips and dropped off our Van with the dealership on July 20,2022. It has now been a month and no one up to the exec of the northeast region, ****, has any answers as to how ********************** has crashed our control/computer panel upon installing a ********************** Recall update. We need our Van back! The Exec **** ******************* has not followed up with me. ***************, **************** Southampton ****************** rep informed me to call customer service because there was no email available. It took me 3 hours phone waiting time to reach a rep. I found an email contact online and sent to 2 ********************** service and parts departments. **** has informed me a ticket was submitted weeks ago. I found out recently they never did so because his ******* had been pulled off the job and he could not gather enough logging information. The Northeast ***************** **** ************** ***************** 1x and never followed up with me as he promised. ********************** *** online shows by using my van *** number ***************** this recent recall is listed as incomplete. Our other past 10 recalls are listed as complete. We are losing sleep over this and it is infuriating at this point to not know if our van ********************** Recall can be completed. Please help us get our van back in working order. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.