Business ProfileforSea Tow Services International Inc.

This spring I paid for the seatow 'commercial membership', which looks like it has 'one free tow (see below).' I called them last week for a tow in; their boat came out to me and then told me it was $425 an hour plus $80/hour for a 'fog fee, for an estimated total of around $2000. I told him I get one free tow based on the website; they said I did not; I told them to check the website. He couldnt check because we were out of cell range. He then tried to force me to take his 'jumper box', I assume to prove that I had accepted service. He also tried to get me to say that I was rejected the service, in which case I would have been responsible for him driving down. I kept telling him that I was neither accepting nor rejecting the service because I wanted him to confirm if my login showed that I get a free tow. He finally left, and my ***** towed me in. I would not have called them for assistance had the billing been clear. I spent all afternoon on the phone with seatow; the first sea tow person I talked to confirmed that my login does indeed indicate that I am allowed one free tow. From there, they tried to say that I owed the local franchisee money because he came to my aid, but I keep stating that my login shows/implies that I get a free tow, and no where does it say that my account type does NOT get a free tow... then they shifted and tried to say that it's an issue between the franchisee and corporate seatow, as the website is from the main company, but the tow fees are paid to the local franshisee; again, website still says I get a free tow. I want my $250 fee refunded, as as the two screen shot attached below show that a free tow in is still included, even though they did not provide me with a tow in.