ComplaintsforSpringville Door & Window, Inc.
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
February 28th 2022 I ordered a window from Springville Door and Window without any disclaimer or disclosure about the order as it was over the phone. I made a payment of $471 for half of the window. I was called April 25th 2022 to tell me the window was in. On June 1st I was finally able to get an estimate from a contractor in regards to repairs and no new window was needed. I called them to refund my money or a portion of it and was told it was non refundable. I was told they don't have to disclose that to me as a consumer as it is assumed I should know that by Jeff an employee there. I was also told they have a sign that says no refunds but that's behind the counter in their store which I never entered. I was transferred to a VPs voicemail but that stopped recording at some point during my message. I have received a receipt just now today despite ordering in February and nowhere on that which is the only document I have does it clearly state that it is non refundableBusiness response
06/02/2022
We have decided to fulfill Mr. ******'s request and return his deposit of $471.00. Mr. ****** has been informed that we order custom products, secured by a 50% down payment and balance due upon procurement of said products.Customer response
06/03/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** ******
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Contact Information
56 Waverly St
Springville, NY 14141-1170
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.