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ComplaintsforThe Antique Knot
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought an antique rug from The Antique Knot online from Canada. The owner Fred S******* stated both verbally and on his site that the rug had “no repairs” and “minute areas of faint wear”. Well it turns out the rug is covered with repairs and has a large 8" x 2" tear that was repaired and badly at that. When I called him and confronted him, first he denied it. Then when I sent him the pictures he said he does not accept returns. There is no such policy written on his website or the sales receipt. But even if there was the misrepresentation would negate it. He is a liar and and a dishonourable person.Business response
04/25/2022
Response taken by phone: The antique rug that the customer purchased dates back to 1879. Due to it's age, it has historical repairs that are not apparent when viewed. Our no return policy is posted on our website and we make every effort to make sure the customer is not only aware of this but also aware of the condition. https://theantiqueknot.com/policies/refund-policy
Customer response
04/25/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I was told CLEARLY by the seller both online and verbally that the rug was in great condition and had no repairs. After I received it, it was evident that there are many repairs on the rug and some that are badly done and need to be fixed. I have two solutions. 1) Either the rug is returned and a full refund issued or 2) $600 be refunded to cover the cost of the repairs that need to be done Regards, **** **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.