Business ProfileforCarCoverUSA, Inc.

They sent me to collections after disputed the transaction with my bank. I contacted carcoverusa over email and let them know that my cover did not fit. They asked me to send pictures in which I did. I ordered a sun shade for my windshield for a 2016 rav4 hybrid, one of the options they have for is with or without a rain sensor. I have no idea what that was until I looked it up but from my understanding at the time I thought it was the that was the camera system. I thought wrong, ****** makes RAV4 with a rain sensor on the non hybrid version of this the car which I did not know of. On the other hand the hybrid version did not have the rain sensor as an option till the 2022 model, the dealer told me this. That being said I requested to return this one and have them replace it with the the one with out a rain sensor. They initially wanted me to just pay for the return shipping which I thought was not a fair deal since the option on the website to have a rain sensor should never have been there to begin with since it is not an option that ****** has for the hybrid rav4. I would understand if this option was available when looking at any year make or model but its not. So that being said I deemed this to be a factory error. They did not want to take responsibility for the website being incorrect. They did not want to work with me and after going back and forth with their customer service rep they began to send very rude emails, they acted on emotion and decided to not wave the restock fees they initially said they would remove. From the get go I wanted to return this product but because they did not want to wave the fees I decided to dispute it with my bank. I have now agreed to pay the shipping back but they have yet to agree to wave the restock fee. Im sure they will still charge me a restock fee of 20%. I paid $104.99, $15 of those was for the initial shipping I will have to pay another $15 to ship it back and then $20 to restock the shade.

Customer ordered wrong, this was confirmed by the Coverking factory.Customer filed a credit card charge back getting a full refund from his bank,still has part, sent to collections !

*********************** ************************************************************************* ************ ******************* Customer has part & full refund from his credit card company, we offered exchange or refund, customer refuses to return and was sent to collections as stealing is illegal.*********************** ******************************************* ************ *******************