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ComplaintsforDependable Appliance Service
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a cooking range with warranty from *****. It has been over 3 months that i have been asking ***** and dependable to fix the range, but one reason after another without a resolution. My tenant has stopped paying rent due to non-functional range which amounts to $5,600.Called dependabe appliances few times as they were suppose to service the account through *****.Spoke with various customer representatives which forwarded my request to claims department for buy out. There is a case number ***-*******-******. I am seeking $5,600 plus $435.27 for range and warranty amount was $129.97. The range and warranty was bought on 2/20/2019.Business response
12/10/2021
This always amazes me ...why you would look to my company for anything other than to apologize for sending my company into your tenants ***** infested apartment. Upon taking the unit apart to find a unit full of roaches, we left and advised ***** , your contract company of our findings. So , you can call ***** to complain if you like and file a bbb against them , or you can hire an exterminator and get rid of the roaches, or you can file a disposes to remove your tenant, but the only thing you should not have done you did , which was attempt to point blame towards my company...so i would like bbb to remove this fake complaint and close the case , there are no grounds to even waste my time responding to this but since he filed against me , i figured id let everyone now involved know how disgusting the apartment is which he is technically responsible as he is the landlord...thank you.Customer response
12/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[If there were roaches there, howcome they were not pointed out firs time around 3 months ago when you and your tech visited? It is simply too late to come up with execuses. your cusotmmer service is uttrley flawed and should improve. Your organization has poor professional ethics and not to mention delay tactics. I would not suggst anyone to use your service in any shape or form.
You have caused 3 months of delay to fix a range that other organization take less than 5 days. I own four other buildings and this was first time i used ***** and through them - YOU. Not ever going to think to contacting you.
Your response is not acceptable and i need a refund of my damges.]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer response
12/14/2021
Hi,
I was trying to find the agreement, but was pushed to this site where they have generic version of the agreement:
*******************************************************************
My issue with them is that ***** off loaded this repair to Dependble who came to inspect the unit 3 months ago stating faulty parts requires replacement. They had us wait for 3 months for the part and now they said tenants has roaches and would not do the repairs. My tenants stopped paying rent due to non-repair of the unit.
Regards,
** *****
Business response
01/04/2022
what we were sent out to do we did repair, the top burners needed new switches ,yes they were on backorder, you do realize the times we live in at the moment ***** correct?, most parts are on backorder or hard to get, so finally your parts due come in, but yes , the tech had contracted covid , you do realize the times we live in at the moment ***** *********** finally coming to replace the parts , and opening up the unit, it was infested with ROACHES.....YES ROACHES.......ONCE AGAIN, ROACHES.......The tech did change the switches which are in a different area of the stove and they are working , so what we were called out to do we did and completed even tho its infested with ROACHES..Your new issue is the ROACHES made their way to your computer board and made it their new home thus making the board not function.This is not my fault , nor ***** fault , or the mfg fault, its yours for renting to such people and the tenents for being such people.MAYBE YOU SHOULD HAVE QUARTERLY EXTERMINATING......So please dont try to put blame on others where blame does not exist.Either got an an exterminator or dont, but you will need to either get your tenent a new range or dont..i will make sure that ***** and the mfg know of our findings so they will know how to proceed if you should go knock on their door.....thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.