Business ProfileforThe Nail Essence Inc.

The host seemed very annoyed at my simple questions like whats your form of payment? I ignored that and made an appointment anyway. When I came back an hour later the same host gave me a side eye and asked me what do you need? I reminded her that I just came in to make an appointment and at that moment she fixed her demeanor from annoyed to welcoming.My nail tech was nice at first but was really nasty and rude when I pointed out how I preferred my nails. This tech said no everything I asked her to fix. I still tipped $10 after paying $73 for a new set.The next day, I realized there were more technical issues from having lumpy, bumpy to some nails being curved and some straight and even black spots underneath the gel color. I went the next day to go fix it and the tech kept complaining about how much she filed my nails the day before and kept trying to argue. She insisted that I didnt speak up about anything and screamed no at me After I told her Im just here to fix and not place blame, she kept making comments like why dont you just do it yourself you should go back to Brooklyn I do everyones nails perfectly, its not my faultWhen she told me to do my nails my self I literally laughed and said okay maam I could tell the tech was highly offended that I found her work imperfect but as respectful as I was, she had 0 customer service and completely treated me based off personal emotion. I began to feel uncomfortable and said I would like just to fix the paint, we dont have to do anything else. She said no again and at that moment I just got up and left.It was so disgusting to speak to a paying customer like that, my assumption is that they do not care about losing customers of color because that simply is not the demographic they want as customers. Why set up shop in a predominately black and brown neighborhood to then treat these same people like trash? Never will return and I cannot wait to tell more people about this terrible service.