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Find a Location

Island Volkswagen has 1 locations, listed below.

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    Business ProfileforIsland Volkswagen

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1632 Hylan Blvd, Staten Island, NY 10305-1928
    BBB File Opened:
    7/29/2016
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I went to Island Volkswagon on Staten Island to trade in a car which was a ************************************************************* and paid off the loan amount and put me in a 2019 Volkswagon tiguan Which the payment was $650 with an ad on plan for tire protection to make the payment $750 each month they did not ask me for paystubs and my credit was not good at the time they told me that I was approved for the loan But once I paid it off for the year on time every month that I could come back and that would help my credit and get me into a cheaper payment with a lower interest rate I didnt make enough to even ***************** to be able to make sense of the payment And the interest rate is ****% also they added on the equity of the car. I traded in onto the new loan so I was already in negative equity with the car so they knew they would not be able to trade it in for me after the year I feel like I was part of predatory lending due to my credit score and My race me and my significant other walked together. I look Spanish and he is African-American. I feel like because they thought I was an easy target to get wrapped up in a loan I would not be able to get out of, and rather than fix my credit its hurting my credit because I cannot get out of this car loan because I will always be in negative equity and the car is not worth what the trade-in value would give me. Ive tried several times to ask them and other dealerships how I can get out of this Payment and trade it in to get a lower payment or interest-rate and every dealership has told me there is nothing they can do other than for me to pay off the negative equity, and then trade the car in and still have to put money down this dealership from what Im seeing does this to a lot of people and they are part of lawsuits are ready for predatory lending. I need help with getting out of this loan to lower my interest rate or lower the payment. I dont think Im asking for too much from them.

    Customer Reviews

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