ComplaintsforTax On Wheels
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 14, I reached out to ******************************* to seek her services regarding filing my 2021 tax return. I have worked with ******************** for at least 4-5 years when it came to tax preparation. ******************** express acknowledgment and confirmed receipt of my tax documents to begin working on them for the 2021 year. On June 15th 2022 I reached out to ******************** again to get an update on the status of my taxes as I had not heard anything back from her. On June 16th ******************** texted me my projected refund amount and inquired if she could direct deposit into account ending in ****. I responded to ******************** stating this account did not belong to me and provided her with my correct account number and routing number. ******************** expressed understanding and thanked me for this info. At this time ******************** was paid her preparation fee. Upon receipt of my source tax preparation documents, it showed ******************** still deposited the checks into account **** even after explaining that account did not belong to me. I made ******************** aware of this mistake on July 23, in which she stated she would take a look into it for me. Multiple attempts were made into contacting ******************** which were all met with a response of Ill take a look. however no feedback or updates were ever given. Attempts were made to contact ******************* via phone however she has yet to return a phone call. It appears that ******************** has no intentions of resolving my problem, and any of my efforts to contact the *** myself has been unsuccessful.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1164 Rockland Avenue
Staten Island, NY 10314-4927
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.