Business ProfileforDirect Protect Warranty Services

I purchased this warranty in 2021 and paid $3767. On December 14, 2023, I filed a claim with Direct Protect Warranty Services, also known as Dealer Loyalty Protection, ***** **** *** **** ******, **, *****, dealerloyaltyprotection.com on December 14th and had to go through three different customer service companies just to get my claim processed, which only offered a $372.37 reimbursement on a $1123.73 charge.I had to send the invoice and authorization three times because the person I spoke to kept insisting he didn't see the authoriztion that was attached. It wasn't until I sent the authorizaton seperately that the idiot advanced the claim to his adjuster. He obviously didn't understand how to open a multi page attachment. I waited the customary ten business days to receive the reimbursement, but it never arrived. After countless calls to determine the status, often leaving messages with the promise of receiving a return call, which NEVER occurred, I finally spoke to someone who said they cancelled the payment because the zip code on the mailed check was incorrect. I was promised it would be mailed by January 26th by a third party company whom they refused to divulge the name of. It is now February 27 and I still haven't received the promised reimbursement, as ridiculously low as it is. I was amazed at how difficult it was just to reach a real person to determine the progress of my claim. I was told the company I actually purchased the warranty was Fontegra, **************. The payments were made to Mepco, another third party company, for $148.79 per month. To me, this is a fraudulent bunch of front companies taking advantage of a trusting public and should have their business practices carefully examined and questioned why it is such a puzzle to find a responsible person to effectively answer concerns. It's easy to disavow responsibility with a framework of shell companies all being involved with each phase of the claim process. These clowns are dishonest.