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ComplaintsforClub Pilates
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I applied for a 3 month promotional event in December 2021 which after thought would be a cancellation , yes I misunderstood however , there was no actually paperwork allowing me to read what I was signing up for . I then asked for a cancellation and they wont cancel because I have to pay 618 currently for services I have not received. They do not allow the consumer to actually read what they are getting into as it is mainly computerized.Business response
06/05/2022
Good afternoon, it is stated in the contract that there is a 3 month contract before cancelling a membership. Gym memberships auto renew. A cancelation form must be sent to us in order to cancel the membership properly. This is all stated within the contract which everyone is given. You cannot become a member in our studio without signing a contract.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.