ComplaintsforPayomatic
Check Cashing Services
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Payomatic is the place for scammers to go. The one in Coney Island specifically at the address ********************************* They allow scammers to come in and use other people's cards without any identification. My card was stolen and used at the payomatic. According to the bank, the person did NOT use a PIN number and was able to use the card to get money from my account. This is a KNOWN thing and I am baffled as to why this is still allowed. Why is this place still open? This is really disheartening because all the banks know exactly how to stop the scams but refuse to because no one related to the owners are being affected. This is GROSS And I DEMAND my money back and the Payomatic be shut down!Customer response
11/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A few years ago I decided to get the Inpower card from PAYOMATIC. It started with freezing my account for little transactions for $20$50 purchases, and I had to call many times to figure out why my card was being declined when I have money in my account. I dont understand if its my money and my account I should have more control of when I use the card. One time they froze my account then I had to get a brand new card just to get quick cash I needed at the time. And now someone has literally been able to change my password, transfer every last dollar in my account in the amount of $722 and no one from payomatic customer service tried to assist me and help me retrieve my money that was stolen. I finally was able to reach someone willing to hear me out but they told me I would have to fill out a form to dispute the stolen money and wait 45 days for a response from them if I would be able to get my money back or not. To add on they deleted the account along with all the information I could have used, if I wanted to further investigate with the police, I speak of the receipt that show you were the money coming and going too it make no sense to me. From the reviews about Payomatic it seems there may not be a chance I will get my money back so I believe someone from the BBB needs to take action against this bogus company, and help the many people that havent been reimbursed for the money that was taken from them.Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I tried to open a dispute over a transaction for $58.68 on May 1st of 2023. It turns out the site to which I made the purchase was a fraudulent site. I tried getting through by phone to the inpower card and couldn't get anyone to handle a refund claim. All I received was a prerecorded message to call back on another date then it hung up. I mean come on!! You make ** pay a fee to load on the in power card and also charge $8.00 a month maintenance fee.. All I get is no one to hear my dispute. I want my money back.Initial Complaint
02/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/08/22, I tended $263.50 (all cash) to an employee at the Pay-O-Matic ************ on **************************** (between President * ***** Sts), Brooklyn, ** *****. This money was payment for a Western ***** money transfer to *****. About two or three days later my cousin in ***** informed me she never received the money. I went back to the Pay-O-Matic, and the employee stated, nothing can be done from the store. She provided me with a number to call Western *****. When I called Western *****, the agent provided me with a tracking number (MTCN), and instructed me to go to a Rite Aid store in the Mill Basin neighborhood of Brooklyn to pick up the money. The Rite Aid store stated their computer system does not except a 10-digit tracking number. I called Western ***** again from the store and they stated to me, the money was refunded three days later, on 11/11/22. They could not tell me who had received the refund, but they informed me, it was refunded from the store, and that the money never made it to *****. I never received any refund. I filed a fraud claim with Western ***** and they did an investigation, which also revealed that the money was refunded on 11/11/22. I never received a refund from either Pay-O-Matic nor Western *****.Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a prepaid in power card. On Thursday 12/15/22, while at work two separate transactions in the amount of $500.00 each was subtracted at Best Buy. Which was unauthorized. I never shop at Best Buy. What can I do.Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They owe me $1300 Dollars and are purposely dragging on my repayment because of tension bt an employee named ***************************. At one point it was understood that I owed them money. That woman HARRASSED me for months for the completion of that payment. I will provide phone records to prove that. Even while I was recovering from surgery and out of work this woman HARRASSED me. The factors of the dispute have changed and that particular payomatic now owes me $1300. Their whole entire tune has changed. I receive no updates. I receive no follow-*** on my repayment. I have spoken to her manager named ***** **************, and he's now having me do the leg work to search down my own refund despite the fact that I have provided by email all of the information regarding the check in dispute. I want my money. And I also want the SAME energy given to me when I did owe them. I have heard nothing. And I do not believe that I should have to **** my owe money down that THEY owe me. I believe this is being spiteful done because of the tension bt ********************** and I in the past. Moving forward I would like to submit proof of the aggressive nature of Payomatic staff when they are owe as opposed to their energy when they owe you. I also need to know what the precise process entails for my repayment and if it has to be dragged out. It will always remain my belief that this process can be expedited. If not, I need proof of that in black and white along with company policy paperwork to prove it. Thank you. I am a single mother and I need my money.Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have contacted in power card about my funds they have been stealing from me I also spoke to numerous people about what's going on I even got locked out my account to see my funds and text alerts I signed up for never recieved not once. My card was used I was told 45 day I'll get my funds back I waited I still haven't recieved now I'm told 90 days. Then my card was used I was told I have to wait 10 day to get my funds back because it takes that long to process but I cannot see what's going on with my card because I have to call them all the time to know if it was used or not.Customer response
01/02/2022
Better Business Bureau:
At this time, I have not been contacted by Pay-O-Matic regarding complaint ID ********.
Sincerely,
***** ******Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been going to payomatic on baychester ave Bx the male cashier has shorted me on 3 different occasions for $20 each time and each time the last time he did it he knew what he did because as I was counting my money he was servicing another customer I felt him watching me so I looked up and he hand signaled me to wait I never said a word mind you I had already called the complaint number to no avail anyway the customer ran out the store as if he left something maybe ID I'm not sure but he left a pile of cash the young man then called me over and took the $20 out the pile of cash the man that forgot whatever and handed it to me without me even telling him how much I was short anyway I went back to cash my check this month and since i hadn't heard anything from the complaint I made I reported the incident once again to the two women cashiers in hopes they could help instead they told the young man and he called me at home this should not have happen I feel threatened and uneasy
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Customer Complaints Summary
12 total complaints in the last 3 years.
2 complaints closed in the last 12 months.