ComplaintsforMicro Merchant Systems, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The worst pharmacy software out there! they also have a lot of staff that pride themselves in hanging up the phone on you if you don't do things their way. Taken more then one year to implement the program and u will lose customers because on them ! The worst software ever!! Worst customer service! From installation to training is zero u better be able to figure thing out urself and not effective in terms of resolving the problems. As a new pharmacy Ive lost patients and try to leave them they will frustrate you business.I look forward to your reply and resolution to my problems.Business response
03/25/2023
Good morning,
I spoke with ************** who said he has several issues that have been ignored by MMS. I told him I will be responsible for making sure all his issues are resolved going forward.*****************************
Marketing & Communications Manager
Micro Merchant SystemsCustomer response
04/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have not received any call from ******* and my all issues are still pending. We need help from MMS to resolve theses issues as soon as possible.
Customer response
05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:POS and pharmacy software is still pending. Anytime we call the support it's takes many week to resolve the issues. we need help to fix our ECP and Pharmacy. Please we need help asap.
Business response
05/24/2023
Dear All,
On May 19th, 2023, ***************************- Director of Micro Merchant Systems called Harish and resolved his issue. They made an agreement that ****** will call Saeed if he has any other additional problems and they will work them out toghter to resolve. Please see attached conversation via Teams Message.
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.