ComplaintsforDavid Lerner Associates, Inc.

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i closed out an account at david lerner. they mailed me a check for over $12,0000. the check was stolen. i filed all the papwork and signed all the forms to saying my check was stolen and i want it replaced. that was on novemeber 5th its now 4 and half months later and i still dont have my money. they keep giving me the run around. i call them twice a week every week for over 4 months. they wont give me a case number or any info. they keep telling me the investigation is ongoing. its been over 4 months what could they be investigating at this point. its not fair they are holding my $12,000 hostage. i need my money and they wont give it to me. please help me. ive included a picture of the stolen check that david lerner sent to me over 4 months ago.

  Customer response

  04/17/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding David Lerner Associates, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have an investment account with around $10,000.00 in cash and collecting 0% interest. I have been trying to close the account and have the funds returned to me. I have left numerous phone messages and emails, and have not received a response leaving me with no choice other than file a complaint.

  Business response

  08/12/2022

  Please be advised that the Investment Counselor at David Lerner Associates, Inc. did not receive any contact or communication from the customer. Pursuant to this notification, he contacted the customer and DLA has sent a check to the customer as requested. ********************** and its Investment Counselors take client contacts and interaction very seriously and endeavor to keep clients apprised of all related information regarding their accounts and investments. 

  Trusting this response is satisfactory, David Lerner Associates, Inc. considers this matter closed.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 3, 2020, I received a letter from Steel Path Funds Remediation, LLC in the amount of $192.44. Upon receiving the check I attempted to cash it. The check was entitled David Lerner Associates **** FBO *************************. I went to the bank and they advised me that I could not cash the check. The branch manager called Steel Path to find out what was my responsibility for the check. The representative of Steel Path said I had to contact David Lerner and associates. I contacted David Lerner and they advised me that I could bring the check to there ************, ** office or mail it. I decided to drive down and drop it off. I entered the building where a gentleman was sitting at the desk near the front door. I explained my situation and my financial advisor ***************************. The individual explained that he was a advisor and he would make sure the check got to ****************. I never received a call from **************** so on February 1st I left a message on his machine. I received a return call that day and he advised me that he would located the check. I did not receive a call so I called **************** a second time he explained to me he tried to go around me and find out if a second check could be reissued and he did not have success. I then asked why didn't you just call me and I could speak to the person at Steel Path. He then said he would call me tomorrow and remain by the phone he would call at 12pm. I did not receive a call.On February 4th I sent an email at 4:24 pm to *******.******@ ***** ********** *equesting his assistance in finding the check. My last sentence in my email stated" Is there anyone else I need to talk to so I can settle this issue"? I received no response or call. I called again. **************** answered and said he had to find the number for the Steel Path. The representative from Steel Path stated I had to write a letter requesting an addional check. **************** stated he would write the letter and send a copy to me. No email or call!

  Business response

  02/16/2022

  
  David Lerner Associates(DLA) Investment Counselor (the *** has worked with the client today to address the issue concerning the check in question, and the matter was resolved to the clients satisfaction.
  
  Please note that the issue stems from an error on the part of another company. DLA did not issue the check, and it was not sent or handled by DLA. The ** simply sought to assist a client, as DLA always seeks to support and address its clients investments and related needs.
  
  In an effort to help, the ** contacted the issuer of the check but, because of their policy, could not initially resolve the problem. After that, there was some miscommunication,including an email from the client using an unfamiliar email address that was mistaken for spam.
  
  The ** sought a resolution on behalf of the client, and with the client on the call with the issuer, the check issuer was able to issue a new check to the client today.
  
  

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