ComplaintsforNational Consumer Panel, LLC

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After being a member since 2010 thy now dropped ** out of the blue. I talked to the supervisor ******. She said they sent out 2 warning emails which I never received because they sent them to an Email I no longer have. I can still sign into my member page which I uploaded to you and it says I am a Hall of Famer. She said there were people in our area that have submitted more.Here is what someone else had to say about the company ************** August 25, 2021 by ***** from ************* ************ dropped me out of the blue after being in the panel for several years. When I asked why they dropped my account, they said there was too many other people in my area. I had just scanned my groceries 2 days before and got credited and then they dropped me. I also had a lot of points built up and had been doing the surveys also. I was close to picking out a gift, only **** points away and could have made this by the end of the year. This was very aggravating. They claimed once I sent the scanner back in, I would be able to login back into the website, and pick a gift card. I don't know why they would allow someone to access their site again once their account had been terminated, doesn't make sense. Also, I tried to get them to have the owner or president of the company to call me back, ***************************, and so far she hasn't. They also didn't call me or leave a voice mail message either about dropping me from the panel. Beware of this website. All of their emails seem like generic emails and several of them are not monitored either.

  Business response

  03/14/2023

  We confirm ****************** has been an NCP panel member since 2010.
  
  Through recruitment and regular communications, all NCP panel members are regularly informed of the requirements of panel membership --specifically submitting UPC barcoded data.
  
  ****************** was participating regularly and providing enough UPC barcoded data to meet membership requirements. 
  
  However during the calendar year of 2022, ****************** provided only $80 of UPC coded purchases.
  
  The messages that ****************** would have received had NCP had his correct email would have clearly indicated the importance of sending us UPC barcode data and that he was failing to submit the minimum.
  
  At this point, we are offering ****************** the opportunity to rejoin NCP with his current points total as long as he provides the purchase data required to maintain his membership.  If he does not do so, his membership will again be terminated. 
  
  We will send all correspondences to the address indicated in his BBB complaint --  ******************

• Initial Complaint

  11/03/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing about 3 related issues regarding participation in National Consumer Panel (NCP) of which I have been a member for 7 years. FIRST: I was selected to participate in a consumption diary study from 9/13/21 until 9/19/21. Per the terms, I was required to report consumption occasions on at least 4 days in exchange for a $25 Amazon gift code. I completed the study, but never received any further communication or the gift code. I contacted ********************* on 10/4/21, and have sent several follow-up emails, but have received no response. SECOND: on 6/22/21, I received an email offer from NCP stating that for the next five weeks, for each week I transmitted by the end of Saturday, I would receive a $5 Amazon gift code the following Monday. I fulfilled the requirements each week of the period, expecting a total of five $5 Amazon gift codes, but only received gift codes on 6/28, 7/12, 7/19, and 7/26. I did not receive a gift code on 7/5, despite sending a transmission on 7/3. I contacted ********************* on 7/26/21 about this, and after exchanging several messages I was asked to send proof of the transmission. I sent this in a screenshot attachment and then as a PDF attachment, on 8/27 and 9/27, respectively. Since then, I have received no response. Also note I have sent in further inquiries to ********************* asking for help with BOTH outstanding issues but have not received any substantial response. THIRD: due to the above issues I have had with NCP since June, I stopped transmitting as frequently. (I notified support of this in one of my emails but did not receive any response). As a result, on 10/26/21, I received an automated email stating I would be removed from the panel unless I transmitted before end of day 10/30/21. Thus, I made a transmission on 10/29/21. Nevertheless, on 11/1/21, I received an automated email stating that I was removed from the panel. Because of the transmission on 10/29, I should not have been removed from the panel.

  Business response

  11/05/2021

  We have spoken with ************ directly in regards to his complaint. We do apologize for the internal confusions that delayed incentive payout.
  
  As of November 3, 2021, all Amazon.com codes have been provided and his panel member account reinstated.
  
  We thank ************ for his understanding and look forward to continuing to have him as an NCP panel member.
  
  If there are any additional questions or concerns, do not hesitate to contact us.
  
  Warm Regards
  NCP

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