Customer ReviewsforLegend Nissan, Ltd.

On May 17, 2023, I reached out to Legend Nissan after finding a 2023 Pathfinder SL within my price range ($400-$500 per month) on the nissanusa.com website, so I went to the showroom to look at the vehicle & discuss leasing options. The salesperson quoted a monthly lease payment of $686. The quote I saw on the website for the same car was $463 per month for 36 month lease, 10k miles per year. That same day, I advised Legend Nissan of the issue in email & didn't hear back from them; however, I noticed the NissanUSA website was revamped the next day-it now notes a down payment of $6K is required & the payment calculator automatically adds a Down Payment. Legend Nissan acted improper by advertising a lower lease price just to get me into their dealership and by believing they could say whatever they wanted and quote a much higher lease price since I am a woman who was alone. I have the emails and screenshots saved to prove all of this. Recently, Legend Nissan reached out again, but as I told ***, I am not sure why they contacted me again since ***********************, their GM, stated to the ** Attorney General, after receiving my complaint, that they offered me an "outstanding deal but that wasn't good for her either," and I "would be a disgruntled customer from the start." To be clear, offering $499 a month for an 18 month lease was not an outstanding deal as the same car was estimated to be a lease of $463 a month for 36 months with no money down on Nissan's website. When I spoke to them previously, they looked for any which way to prove that I "wrongfully made the assumption that offers" I saw on the Nissan website didn't require any money down after sending them picture after picture. Each one I sent them, they looked for another loophole. In their recent voicemail, they stated that they wanted to give me "rock bottom number over the phone with the amount of money you want and the miles you want." So now they want to offer that "outstanding deal. Interesting...

I have a ***** BUYOUT Statement from Nissan Finance. Legend refused to do a Buyers Order for the stated Lease Buyout Agreement price given to me by Nissan Finance CONTRACT PRICE.The Buyout price was $11,122.80 plus a fee of $300 , nothing more.When they wrote up the Buyout order they wrote it up for $12,607.50 and when I told them this is not the ***** BUYOUT cost in my CONTRACT with Nissan Finance the salesman called over the manager who explained that they had added into the purchase price the costs of $300 and an additional $695 for the CERTIFICATION of the Limited Warranty on the power train.Which they refused to Itemize on the ****. Then I noticed an additional charge for $49.40 which they repepatedly told me was not added to my purchase price but, when looking a thte buyers order the total now became $12,117.00 which did include this additional money. Calculators do not lie.Plus an additional $175 for motor vehicle fees and $55.00 for my Title Change fee.I did not require any change to my REGISTRATION , kept my same plates and the REGISTRATION in NY is in my name not anyone elses.When I challenged all of these fees the Assistant General Manager started yelling at me and told me if I didn't like it he will tear up my Buyers Contract and throw me out of his store.They then told me I had to schedule an appointment on another day for the Finance person to complete my paperwork. I returned on Monday Dec 20,to complete my paperwork and noticed that there was no Limited Warranty Contract with my deal and the Finance Manager, *******, stated she had to get it, when she returned the Warranty Application paperwork stated that it was purchased for NO Dollar Cost. Which is not true, it was repeatedly added to my NISSAN Finance cost at $695.00 Cost. When I challenged this again she said she is a clerical worker and I would need to leave her office if I had any questions. She removed my work folder and put it on the salesman's desk and was done with me. I had to return to his desk again where ************************* stated he was stuck in the middle of all of this.I have ALL of the evidence of everything stated for BBB review and ******** ************ review.DO NOT USE this dealership to do any transactions unless you want to be overcharged and threatened by the Management Team there.I would give them a ZERO Rating if I was able to.