ComplaintsforBindery Studio
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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 12, 2019, I delivered a set of ** ************* ***** to **** ******. He committed to repairing and rebinding 13 of the books in worst condition. No money was exchanged. He said he needed two months. In Repeated phone calls he gave me various reasons for not doing the work: a friend is sick and he needs to go to Canada, his wife is sick with cancer, Covid is delaying his work. On several occasions he said he would mail the books back to me, and I believed him until nothing ever arrived. I offered to pick up the books, but he said “No”. I have no clear indication that the books are in his possession. They were a family collection - signed on the front pages by my grandparents and great grandparents. Beyond making an unannounced appearance at his business - two hours away - I am at a loss. If there is anything the BBB can do, I would greatly appreciate it. I know this transaction is quite old - I naively believed his offers to return the books. To my knowledge they aren’t worth a great deal, but they are sentimental to me.Business response
10/07/2022
The complaintent gave me a large number of shakrspeare volumes which were all in bad shape. After looking them over she told me her budget and I informed that for that price I could only do a smaller number of them. During the time after, I had serious health issues regarding myself and others, thus my work was horribly backed up. I had started work, they are incomplete. I will do no further work on them. They will be packed and shipped to above address. At the time if COVID I was closed for many months I apologize for not having them completed. M.C.M*****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.